Desktop Support Specialist
hace 4 semanas
We are seeking a skilled Desktop Support Specialist to join our team in Panama. As a Desktop Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat. You will diagnose and troubleshoot Level 1 problems with personal computers hardware, software, and peripherals.
About NTT DATANTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
Responsibilities- Diagnose and troubleshoot Level 1 problems with personal computers hardware, software, and peripherals
- Provide technical support to clients via phone, email, and chat
- Maintain user information and documentation
- Participate in ensuring that customer requests via the ticketing system are managed to closure
To be successful in this role, you should have:
- Basic troubleshooting skills
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