Desktop Support Specialist

hace 4 semanas


Panamá, Panamá, Panamá Ntt Data A tiempo completo
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team in Panama. As a Desktop Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat. You will diagnose and troubleshoot Level 1 problems with personal computers hardware, software, and peripherals.

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Responsibilities
  • Diagnose and troubleshoot Level 1 problems with personal computers hardware, software, and peripherals
  • Provide technical support to clients via phone, email, and chat
  • Maintain user information and documentation
  • Participate in ensuring that customer requests via the ticketing system are managed to closure
Requirements

To be successful in this role, you should have:

  • Basic troubleshooting skills


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