Technical Support Specialist

hace 4 semanas


Panamá, Panamá, Panamá Ntt Data Services A tiempo completo

About the Role: NTT DATA Services is seeking a Technical Support Specialist to join our team in Panama. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.

Job Description:

  • Provide telephone, email, and chat support to clients regarding desktop issues
  • Diagnose and troubleshoot Level 1 problems with hardware, software, and peripherals
  • Analyze user requests and initiate service orders (tickets) as necessary
  • Maintain accurate records of client interactions and documentation
  • Collaborate with the team to ensure timely resolution of customer requests

Required Skills and Qualifications:

  • Basic understanding of computer hardware, software, and networking fundamentals
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Strong attention to detail and organizational skills

Benefits:

  • Competitive salary: $35,000 - $45,000 per year, depending on experience
  • Opportunities for professional growth and development
  • A diverse and inclusive work environment
  • A comprehensive benefits package, including medical, dental, and vision insurance

About Us:

NTT DATA Services is a global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. Our team of experts is passionate about delivering exceptional results and making a positive impact in the communities we serve.



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