Technical Customer Support Specialist

hace 21 horas


Panamá, Panamá, Panamá Capital Recruit A tiempo completo
About the Company

Capital Recruit is a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally.

Salary Information

The estimated annual salary for this role is $55,000 - $65,000, depending on experience and qualifications.

Job Description

As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. This role involves:

  • Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
  • Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
  • Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
  • Documentation: Accurately document customer interactions and resolutions in the CRM system.
  • Training and Support: Assist in creating training materials and guides for users.
Required Skills and Qualifications

To succeed in this role, you should have:

  • Education: High school diploma or equivalent; further education or certification in customer service is a plus.
  • Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
  • Language Skills: Fluency in English (both verbal and written) is essential.
  • Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Strong problem-solving skills and attention to detail.
  • Availability: Willingness to work in shifts to cover different time zones.


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