Technical Customer Support Specialist

hace 1 día


Panamá, Panamá, Panamá Capital Recruit A tiempo completo
About the Company

Capital Recruit is a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally.

Salary Information

The estimated annual salary for this role is $55,000 - $65,000, depending on experience and qualifications.

Job Description

As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. This role involves:

  • Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
  • Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
  • Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
  • Documentation: Accurately document customer interactions and resolutions in the CRM system.
  • Training and Support: Assist in creating training materials and guides for users.
Required Skills and Qualifications

To succeed in this role, you should have:

  • Education: High school diploma or equivalent; further education or certification in customer service is a plus.
  • Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
  • Language Skills: Fluency in English (both verbal and written) is essential.
  • Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Strong problem-solving skills and attention to detail.
  • Availability: Willingness to work in shifts to cover different time zones.


  • Panamá, Panamá, Panamá Grupo Stt A tiempo completo

    Company Overview: Grupo Stt is a cutting-edge technology company dedicated to delivering innovative cloud solutions. As a leader in the industry, we are seeking a skilled Technical Cloud Support Specialist to join our team.


  • Panamá, Panamá, Panamá Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team in Panama. As a Desktop Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat. You will diagnose and troubleshoot Level 1 problems with personal computers hardware, software, and peripherals.About NTT DATANTT DATA is...


  • Panamá, Panamá, Panamá PA001 Marsh Semusa S.A. A tiempo completo

    Job Title: Onsite Technical Support Senior AnalystAbout the Role:We are seeking a highly skilled and experienced Onsite Technical Support Senior Analyst to join our team at PA001 Marsh Semusa S.A. in Panama City. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users across multiple operating...


  • Panamá, Panamá, Panamá Tigo A tiempo completo

    We are looking for a talented individual to join our team as a Customer Support Specialist. As an essential member of Tigo, you will be responsible for providing top-notch support to our residential clients, ensuring their needs are met and exceeding their expectations.Key Responsibilities:Deliver exceptional customer service to residential clients via...


  • Panamá, Panamá, Panamá Ntt Data Services A tiempo completo

    About the Role: NTT DATA Services is seeking a Technical Support Specialist to join our team in Panama. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Job Description:Provide telephone, email, and chat support to clients regarding desktop issuesDiagnose and troubleshoot Level 1 problems...


  • Panamá, Panamá, Panamá NTT DATA A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in Panama. The ideal candidate will be responsible for providing expert technical support to clients via telephone, email, and remote diagnostics.Key ResponsibilitiesDiagnose and troubleshoot Level 1 problems with personal computers hardware, software, and...


  • Panamá, Panamá, Panamá APM Terminals A tiempo completo

    About the Role We are seeking a highly skilled Automation Support Specialist to join our team at APM Terminals. As an Automation Support Specialist, you will be responsible for providing technical support and guidance to ensure smooth operations of our automation products and services. As a key member of our team, you will work closely with cross-functional...


  • Panamá, Panamá, Panamá World Business Lenders, LLC A tiempo completo

    About World Business Lenders LLCWorld Business Lenders LLC is a leading provider of short-term commercial loans to small and medium-sized businesses throughout the United States. We are currently seeking a skilled IT Help Desk Assistant to join our team on a contract basis.This is a contract position that requires excellent oral and written communication...


  • Panamá, Panamá, Panamá United Nations Development Programme A tiempo completo

    About the RoleWe are seeking a highly skilled Regional Policy and Technical Specialist to join our team at the United Nations Development Programme (UNDP). This role is responsible for providing high-quality technical policy, programming, implementation support and oversight, and knowledge and capacity development services to UNDP country offices in the...


  • Panamá, Panamá, Panamá PA001 Marsh Semusa S.A. A tiempo completo

    Job Title: Onsite Technical Support Senior AnalystDescription:We are seeking a skilled Onsite Technical Support Senior Analyst to join our team at PA001 Marsh Semusa S.A. in Panama City. As a key member of our IT team, you will provide exceptional support to our end-users, ensuring seamless operations and optimal performance of their workstations, business...


  • Panamá, Panamá, Panamá United Nations Development Programme A tiempo completo

    About the RoleThis is an exciting opportunity to join the United Nations Development Programme (UNDP) as a Regional Policy and Technical Specialist for Sustainable Chemicals Management. The successful candidate will be responsible for providing technical policy, programming, implementation support and oversight, and knowledge and capacity development...


  • Panamá, Panamá, Panamá EMEDFLOW S.A. A tiempo completo

    We are seeking a highly organized and customer-focused individual to join our team as an Administrative Support Specialist. This role will involve providing administrative support to our legal team, ensuring the smooth operation of the firm. The ideal candidate will have strong organizational and multitasking abilities, with excellent communication skills...


  • Panamá, Panamá, Panamá APM Terminals A tiempo completo

    About APM TerminalsAPM Terminals is a leading global terminal operator, dedicated to providing high-quality container handling services to shipping lines, cargo owners and other stakeholders.Job SummaryWe are seeking an experienced Automation Support Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation...


  • Panamá, Panamá, Panamá Travel Technology Interactive A tiempo completo

    Job DescriptionWe are seeking an experienced Airline Industry Training and Support Specialist to join our team at Travel Technology Interactive. This role is responsible for providing top-notch support to our clients, ensuring seamless product adoption, and delivering tailored training programs.Key Responsibilities:Customer Support: Respond to client...


  • Panamá, Panamá, Panamá Marriott International A tiempo completo

    **Job Summary**We are seeking a highly skilled Network Infrastructure Engineer to join our team as a Technology Support Specialist. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.**Key Responsibilities:**Install, configure, manage,...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    Role OverviewWe're seeking a highly motivated and customer-focused individual to join our Traveler Support Team as a Customer Service Ambassador.This role is ideal for a polished communicator who enjoys talking to people and is skilled at problem-solving and multi-tasking with an eye for detail.Key ResponsibilitiesManage inbound phone, online chat & email...


  • Panamá, Panamá, Panamá iQor A tiempo completo

    Job Title: Customer Service Training SpecialistOverview:iQor is seeking a highly motivated and experienced Customer Service Training Specialist to join our team. In this role, you will be responsible for designing and delivering training programs that enhance the skills of our customer service representatives.About the Role:This is an exciting opportunity to...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    Experience the Thrill of Working in a Multicultural Environment!Are you a native French speaker looking for a role that combines your language skills with your passion for customer service? Do you enjoy working in a fast-paced, dynamic environment where no two days are the same? If so, we'd love to hear from you!As a Customer Experience Manager for our...

  • Desktop Support Associate

    hace 2 semanas


    Panamá, Panamá, Panamá NTT DATA Services A tiempo completo

    About NTT DATA ServicesWe are a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100.Our team is committed to helping clients innovate, optimize, and transform for long-term success.This role requires a skilled Desktop Support Associate - Helpdesk Specialist to join our team in Panama, PA.Job Description:Key...


  • Panamá, Panamá, Panamá United Nations Development Programme A tiempo completo

    Job OverviewThe United Nations Development Programme is seeking a highly skilled Senior Technical Specialist for Chemicals and Waste Management to join its team in the LAC region. The successful candidate will provide technical expertise and support to UNDP country offices in the region, focusing on sound chemicals and waste management.Key...