IT Support Specialist
hace 3 semanas
Discover the Opportunity at SoftwareOne
About SoftwareOneWe are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.
Why Choose This Role?This exciting opportunity allows you to be part of a fast-paced team, passionate about delivering exceptional technical support and contributing to the smooth operation of our systems.
Job Summary:The Help Desk Analyst will provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues. Responsibilities include managing incoming support requests, prioritizing tasks, and following up to ensure timely resolution of issues.
Key Responsibilities:- Provide technical support via email, phone, or chat
- Diagnose and resolve issues related to operating systems, hardware devices, network connectivity, and software applications
- Collaborate with IT and other departments to ensure smooth IT operations and identify areas for improvement
- Maintain accurate records of support activities
To succeed in this role, you should have a solid understanding of operating systems (Windows, macOS, Linux) and hardware troubleshooting, as well as experience in a helpdesk or technical support role.
Benefits:As a valued member of our team, you can expect a thoughtful culture, opportunities for career growth and personal development, and a range of benefits, including a health policy, 100% disability payment, and economic incentive program for employee referrals.
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