Parts Administrator

JOB DESCRIPTION Job TitleParts Administrator - InternJob DescriptionJob DescriptionParts Order Desk (Customer Parts Ordering Specialist) Key Areas of ResponsibilitiesAssist internal and external customers by researching part numbers and processing ordersResponsible for accurate entry of incoming (phone & email) orders within SLA.Clearly communicates with internal and external customersResponds positively to situations requiring cooperation, courtesy and tactTakes a proactive role in personally owning the customer support experienceCommunicates with customers and other departments to assure commitments are achievedExpedites orders as necessaryEscalates customer satisfaction and part delivery issues appropriatelyAdheres to all documented customer service processesEnsures customer orders meet regulatory procedures and guidelinesDelivers world-class service to our customers.Notify customer of situations that could result in a disruption to deliveries and customer service at time of orderSupport the parts mission statement to ensure that the "Right" part is delivered at the "Right" time to the "Right" locationCheck to ensure that appropriate changes were made to resolve customers' problems.You are a fit if: Understands the job requirements and customer's needs Demonstrates knowledge and skill by successfully completing assignments in a timely mannerAble to diagnose problems, apply effective solutions and determine follow up actions with minimum directionExperience with Microsoft Office and general computer skillsOrder entry requires using several types of computer software programsComputerized systems experience required, SAP preferredPrevious experience within high-speed industrial environment a plusAbout PhilipsWe are a health technology company.We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.Do the work of your life to help the lives of others. Learn more about. Discover. Learn more about.If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.You may still be the right candidate for this or other opportunities at Philips.Learn more about our commitment to diversity and inclusion.