Customer Service and Operations Specialist

hace 2 días

Panamá, Panamá Natural Cure Labs A tiempo completo

**Customer Service and Operations Specialist**

**Company**: Natural Cure Labs

**Location**: Remote

**Reports to**: CEO
--------------------
- **Role Overview**:
We need a “jack of all trades” to support immediate operational and customer service needs and grow with the company. This is not your standard admin or customer support role. You will be pushed to grow with the company, taking on bigger and bigger responsibilities across marketing, operations, finance, and more. You’ll work 1:1 with the CEO and have visibility into the most intimate aspects of the company. You must be a self-starter, super smart, and data-driven to be successful in this role. Make a huge impact as a founding member of the team
----------------------
- **About Us**:
Natural Cure Labs is a fast-growing dietary supplement company dedicated to delivering high-quality, science-backed products that empower healthier lifestyles. We are seeking a dynamic and resourceful Customer Service and Operations Generalist to join our team. This role offers a unique opportunity to work directly with the CEO, contributing across a variety of operational functions while growing alongside the company.

**Natural Cure Labs Mission**:
To empower individuals on their wellness journey by providing high-quality, naturally derived supplements supported by research.

**Natural Cure Labs Vision**:
To enable a culture of wellness, where individuals make informed choices and have access to natural products to live healthy, confident, and fulfilled lives.

**Customer Service and Operations Specialist Success Scorecard**:

- Inventory never falls below 2-week stock buffer
- 100% of lost inventory claims submitted within 14 days
- Assist with at least 3 affiliate-related tasks per month, contributing to program growth and performance improvements.

**What Success Looks Like**:

- **You give back time to the CEO** - through anticipating needs, solving problems proactively, and ensuring all tasks - big or small - are completed accurately and on time, you help the CEO focus his time on what matters most.
- **Customer Support**:

- Customer questions, complaints, and refund requests are addressed immediately. Negative feedback and lost package alerts are responded to quickly, and customer complaints go down across all platforms.
- **Inventory Management**:

- Inventory is always balanced across sales channels, minimizing stockouts or overstocking.
- **Financial Reporting**:

- Bookkeeping (where applicable) is accurate, invoices are processed on time, and financial records are reliable for decision-making.
- **Project Contributions** - Projects like affiliate marketing, Shopify optimization, and compliance initiatives are executed successfully, delivering measurable improvements.
- **Problem Solving / Communication** - Identify areas for process improvement, build automations, and take ownership of solutions without needing constant direction.

**Primary Role Objectives**:

- **Deliver Exceptional Customer Support**: Respond to customer inquiries, complaints, and refund requests at all times of the day (including nights and weekends) with professionalism and efficiency to ensure customer satisfaction and loyalty.
- **Ensure Accurate Inventory Management**: Monitor, balance, and replenish inventory across all sales channels to prevent stockouts or overstocking. Order more inventory when needed. Negotiate better prices and “shop around” other contract manufacturers.
- **Provide Reliable Executive Support**: Take time and stress away from the CEO and handle administrative tasks seamlessly, ensuring smooth day-to-day operations, travel, logistics, etc.
- **Drive Operational Efficiency and Growth**: You take ownership of key projects, such as affiliate marketing, Shopify optimization, and compliance initiatives, to drive measurable business improvements. Identify and implement process enhancements to support company growth.

**Regular Role Activities**:
1. **Customer Support and Success (20%)**
- Manage customer refund requests and process returns within 24 hours.
- Address negative feedback and reviews across various sales channels and marketplaces professionally and constructively.

2. **Inventory Replenishments and Channel Management (10%)**
- Balance inventory across multiple sales channels (Amazon, Shopify, Walmart) to ensure optimal stock levels.
- Handle lost inventory claims and reimbursements via Flexport.
- Monitor inventory levels and coordinate re-ordering with Contract Manufacturers to prevent stockouts.
- Monitor and intervene fraudulent orders on Shopify.

3. **Financial Operations (10%)**
- Support general bookkeeping tasks (like uploading receipts to QuickBooks Online) and ensure accurate financial record keeping on QBO.
- Process vendor invoices and manage payment schedules via Bank of America.

4. **Executive Administrative Support (15%)**
- Coordinate conference travel and logistics for the CEO.
- Manage scheduling and calendar organization (Outlook).

  • Customer Support Specialist

    hace 4 semanas

    Panamá, Panamá Tether Operations Limited A tiempo completo

    Created in October 2014, Tether USDt was the first stablecoin in existence, and remained the sole stablecoin in the market until March 2018. Tether is disrupting the legacy financial system by offering a more modern approach to money. By adding fiat currency-digital cash to the blockchain, Tether makes a significant contribution to a more connected ecosystem...

  • Customer Service Representative

    hace 7 días

    Panamá, Panamá, Panamá EMHR A tiempo completo

    About EMHRWe are a dynamic organization seeking a highly skilled individual to join our team as a Customer Service and Sales Specialist.

  • Customer Service and Sales Specialist

    hace 3 semanas

    Panamá, Panamá, Panamá EMHR A tiempo completo

    - Advanced English (Written and Spoken)- University Diploma or Equivalent- Experience working in Customer Service and/or Sales- Microsoft Office Suite- Experience working with inbound and outbound callsEste puesto cuenta con un bono mensual

  • Sales and Support Specialist

    hace 6 días

    Panamá, Panamá, Panamá EMHR A tiempo completo

    Job OverviewWe are looking for an exceptional candidate with excellent English language skills to fill the role of CUSTOMER SERVICE AND SALES SPECIALIST. The ideal candidate will have a university diploma or equivalent and experience working in customer service and/or sales.

  • Sales Support Specialist

    hace 4 semanas

    Panamá, Panamá ABB A tiempo completo

    **Sales Support Specialist - Ports Service**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Customer Service Representative

    hace 3 días

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 1300 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Aih Panama Customer Service Account Specialist

    hace 20 horas

    Panamá, Provincia de Panamá, Panamá ACE Hardware A tiempo completo

    The Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...

  • Customer Parts Ordering Specialist

    hace 20 horas

    Panamá, Panamá Philips A tiempo completo

    JOB DESCRIPTION Job TitleCustomer Parts Ordering SpecialistJob DescriptionCustomer Parts Ordering SpecialistAs a Customer Parts Ordering Specialist you will be responsible to ensure the availability of requested Service Parts to match Planned Service Events.Your role: Assist internal and external customers by researching part numbers, accurately processing...

  • Customer Service Representative

    hace 2 días

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 7:00 AM to 3:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Service

    hace 2 semanas

    Panamá, Provincia de Panamá, Panamá Global Resort Options A tiempo completo

    **Job Title**: Customer Service Representative **Working Hours**: Monday to Friday 9:00 am - 5:00 pm **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...

  • Property Management Specialist

    hace 2 semanas

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Property Management Specialist Location: Remote (Ability to work within specified time zones as needed) Work Schedule: Flexible based on executive needs, typically Monday to Friday - US time zones (9 AM - 5 PM, any of the 4 US time zones) Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs...

  • Customer Service Representative

    hace 21 horas

    Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo

    **Job Title**: Customer Service Representative **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer Service...

  • Customer Service Representative

    hace 3 semanas

    Panamá, Panamá Remote Leverage A tiempo completo

    **Customer Service Representative** **Hiring REMOTE Customer Service Reps - Multiple positions immediately available.** **$1000-$2500 USD per Month** We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Rep positions we need to immediately hire. You would be working with the business...

  • Customer Service Professional

    hace 7 días

    Panamá, Panamá Prudential A tiempo completo

    Job Classification: Operations - Insurance Operations Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Professionals are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with...

  • Customer Service

    hace 1 semana

    CIUDAD DE PANAMÁ , AQUILINO DE LA GUARDIA, Panamá GLOBAL RESORT OPTIONS A tiempo completo

    de la Empresa: Global Resort Options offers a ground-breaking way for timeshare owners to market and advertise their vacation ownership. With no commissions or percentages taken out of the rental income, Global Resort Options offers a cost-effective way for owners to generate exposure with Executive Travelers. Here at Global Resort Options, we market and...

  • Ecommerce Customer Service and Sales Support

    hace 20 horas

    Panamá, Provincia de Panamá, Panamá Rad Hires A tiempo completo

    **Ecommerce Customer Service and Sales Support - LATAM**: Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers. **Responsibilities**: - Provide excellent customer service to customers - Resolve customer inquiries and complaints - Answer...

  • Revenue Operations Specialist

    hace 2 días

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Revenue Operations Specialist Location: Remote (EST Time zone) Salary Range: up to 2200 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Service Lead/office Admin

    hace 1 semana

    Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Lead/Office Admin Location: Remote (MST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (MST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Customer Service Associate

    hace 3 semanas

    Panamá, Panamá Emhr A tiempo completo

    Advanced English (Written and Spoken) - University Diploma or Equivalent - Experience working in Customer Service and/or Sales - Microsoft Office Suite - Experience working with inbound and outbound calls

  • Customer Service Representative

    hace 6 días

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...