IT Helpdesk

hace 4 días

Panama Selina A tiempo completo

**Who we are**

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, and to work and enjoy new adventures.
**What the role is**

**What you will be doing**
Able to work with users at different levels across multiple countries
- Configure Azure AD and Identity
- Managing IT’s ticket queue
- Troubleshoot and support Windows and Mac laptops
- Diagnose and resolve technical hardware and software issues.
- Provide guidance, assistance, coordination, and follow-up on client questions and problems.
- Redirect issues to the appropriate resource.
- Identify situations requiring urgent attention.
**What you need for the role**
- At least 2 years of experience as a Help Desk/IT Support Specialist - must
- Excellent English written and verbal - must
- Experience with an active directory - must
- Experience with Microsoft Azure AD and Intune - Big Advantage
- Experience with Microsoft Identity Management - Big Advantage
- Strong desire to learn and to progress in the IT field
- Strong drive to provide excellent customer service
- Ability to work independently
- Excellent organizational skills
- Resourcefulness and problem-solving attitude
**What can you expect**
- Competitive salary
- Performance bonus
- No dress code
- Pet-friendly (as long as your pet is friendly)
- Multiple online training opportunities
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
- Have your birthday off
- Amazing referral program with cash and global holiday packages; we know you hang out with other great people

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