Front Desk Agent Tulum, Quintana Roo
hace 3 días
Description Who we areOur Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.ResponsibilitiesResponsible for communicating the different Tours & Travel products and services during the check in process â— Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-) â— Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) ? Responsible for recording Tours & travel sales in systems, Rezdy and Winks. â— Responsible with supporting guests in case of any question/concern needed regarding an T&T product â— Manage receptionists tasks on the night shift â— Process all guest check-ins and early check outs?
Review receptionists' reports â— Obtain clean and organized reception â— Accounting reports as required â— Ensure to complete the logbook â— Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests ? Perform adjustments and corrections and rectify all PMS problems that occur during night shift? Verify that all registered guests have the payment applied correctly in the PMS â— Prepare of End of day procedure? Make sure that all the arrivals for the following day are already assigned â— Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day â— Check all accounts of guests who check out the next day ?
Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift â— Ensure standards of customer service â— Ensure the good conditions of reception equipment ? Must be able to perform the full night audit if needed ? Act as manager on duty for the hostel in the absence of theManagement Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen? In case on Events or Parties, is mandatory of coordinate all the security team?
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safetyRequirements (language, years of experience, area of experience, specific knowledge)? 1-2 years of experience in reception? Team management? Bilingual?
Knowledge of PMS system? Tourism /Hotel management backgroundReception PM LeaderJob titlePM LeaderDepartmentReceptionLocationAll locationsType/Duration of contractProf. Services / Payroll 1 yearResponsibilitiesYou are a multi-task, resourceful, imaginative, curious citizen of the world who enjoys challenges, fast pace, and learning something new every day. Change is your ally and creativity your best friend.
You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all. Most of your responsibilities are (but not limited to): â— Responsible for communicating the different Explore products and services during the check in process â— Ensure all guests are aware of the different spaces in Selina (common kitchen, playground, cinema room, library, cafe/club, Retail Shop, Explore desk, Wellness Deck, Surf Ranch - when relevant-) â— Responsible for selling all Explore products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) â— Responsible for recording Explore sales in systems, Rezdy and Winks. â— Responsible with supporting guests in case of any question/concern needed regarding an Explore product â— Process guest check-ins and requirements while ensuring high satisfaction? Review and create reception reports â— Obtain clean and organized reception â— Ensure to complete the logbook â— Support the Operations Manager & Room Supervisor on the Rooms and Common Areas Inspection?
Perform adjustments and corrections and rectify all PMS problems that occur during the shift? Verify that all registered guests have the payment applied correctly in the PMS â— Make sure that at the end of the Housekeeping Shift all the vacancy rooms are ready and clean â— Support the maintenance & housekeeping team in order to complete all the assigned task â— Ensure that all guests are guided to the room by someone from the team as part of the protocols? Ensuring all floats balance correctly at the end of shift ? Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happenRequirements (language, years of experience, area of experience, specific knowledge)?
1-2 years of experience in reception? Team management? Bilin
-
Front Desk
hace 6 horas
Panama The Lab Panama A tiempo completoRecepcionista/Front Desk En The Lab, reconocemos la importancia crucial del primer contacto con nuestros valiosos clientes. Nuestro Front Desk, o recepción, desempeña un papel fundamental como el punto de entrada para todas las interacciones telefónicas y en persona con nuestros clientes. Es el primer rostro sonriente que se encuentra con ellos y la...
-
Front Desk Supervisor
hace 7 días
Panama Hilton A tiempo completoA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Desk Supervisor
hace 1 día
Panama Hilton A tiempo completoA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Desk Manager
hace 2 días
Panama Marriott International, Inc A tiempo completo**Job Number** 24106516 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...
-
Agente de Service Desk 1b
hace 4 días
Panama SONDA IT A tiempo completo**Agente de **Service** **Desk** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros...
-
Front Office Manager
hace 1 semana
Panama Marriott International, Inc A tiempo completo**Job Number** 24066645 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....
-
Front Office Manager
hace 2 semanas
Panama Marriott Worldwide A tiempo completo**Job Number** 22164376 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Panama, Calle Punta Colon, Punta Pacifica, Panama City, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas...
-
Front Office Manager
hace 6 horas
Panama Marriott International, Inc A tiempo completo**Additional Information** Welcome Office Manager **Job Number** 22143836 **Job Category** Rooms & Guest Services Operations **Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...
-
Agente de Service Desk
hace 6 días
Panama SONDA IT A tiempo completo**Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...
-
Destination Manager Cancun, Quintana Roo
hace 5 días
Panama Selina A tiempo completoDescription Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planets most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.What the role isThe Experience Manager at Selina locations is...
-
Front Office Manager
hace 5 días
Panama Accor A tiempo completoJob DescriptionAs Front Desk Manager you will ensure quality guest and customer service, exceeding expectations and achieving memorable experiences.Know and apply always the service and quality standards through the procedures manual stipulated by the company.Perform and encourage upselling and cross-selling.QualificationsKnowledge in systems such as OPERA,...
-
Experience Champ. 2 Locations
hace 1 día
Panama Selina A tiempo completoDescription Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. What the role isThe Front Desk Agent-Experience Champ...
-
Front Desk Agent Lisbon, Portugal
hace 4 días
Panama Selina A tiempo completoDescription Who we areOur Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.What the role isYou are a person who can be assigned...
-
Front Desk Agent Miami, Florida
hace 4 días
Panama Selina A tiempo completoDescription Who we areOur Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.ResponsibilitiesResponsible for communicating the...
-
B2b Sales Agent
hace 1 día
Panama Selina A tiempo completo**Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** Main Goal is to increase sales and make...
-
Front Desk Agent
hace 2 días
Panama Selina A tiempo completoDescription Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. What the role isYou are a person who can be assigned...
-
Colive B2C Agent
hace 1 semana
Panama Selina A tiempo completo**Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What you will be doing** - Most Process reservations by...
-
Front Desk Agent Búzios, Rio de Janeiro
hace 2 días
Panama Selina A tiempo completoDescription Who we areOur Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.ResponsibilitiesResponsible for communicating the...
-
Receptionist
hace 7 días
Panama Ugs A tiempo completoThe Receptionist is the first point of contact for the company. This individual offers administrative support across the organization by welcoming guests and greeting people, who visit the business, also coordinates front-desk activities, including distributing correspondence and redirecting phone calls. The Receptionists duties and responsibilities are to...
-
Front Desk Agent Washington Dc, Washington
hace 4 días
Panama Selina A tiempo completoDescription Who we areOur Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.ResponsibilitiesResponsible for communicating the...
