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Network Support Engineer
hace 2 meses
**Día a día del Network Support Engineer**:
- Atender incidencias ocasionadas a nível de nuestro Cloud Services y base instalada en OnPremise, dando respuesta inmediata ante cualquier situación que genere perdida del sistema al cliente. Ayudar a identificar la causa raíz del problema entre las distintas capas y buscar maneras de evitar que suceda.
- Atención y seguimiento de solicitudes asignadas, internas (de parte del equipo de TopManage) o externas (cliente).
- Canalizar los requerimientos y solicitudes a los departamentos correspondientes en caso de que sea requerido.
- Prestar apoyo a otros miembros del equipo.
- Seguimiento de los avances de cada solicitud y llevar a cabo las actividades pactadas con el cliente.
**Top 5 ADN de Network Support Engineer**:
+ Comunicatividad + Team Player + Iniciativa + Pensamiento Lógico + Adaptabilidad
**El Network Support Engineer debe tener**:
- Buena comunicación oral y escrita.
- Buena atención al cliente
- Pasión por la tecnología.
- Conocimiento en Redes.
- Nível básico de uso de lenguaje SQL - Lectura y comprensión de consultas
- Administración de motor de base de datos.
- Conocimiento de Linux a nível de terminal.
- Administrador de sistema operativo de servidores.
- Manejo de WebServer. Instalación y administración.
- Inglés
**Conocimiento tecnológico deseado**
- Consultas avanzadas de SQL.
- Experiência en administración de plataformas Cloud.
- Troubleshooting de Hardware.
- Experiência en soporte de software a nível de mantenimiento, instalación y resolución de problemas.
- Experiência en el uso de ERP's (SAP Business One, Microsoft Dynamics, Sage o similares).
- Experiência en el uso de Windows Server, Suse Enterprise Linux, SQL Server, HANA.
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