IT Operations Officer Noa

hace 6 días


Panama World Food Programme A tiempo completo

JOB PURPOSE AND KEY ACCOUNTABILITIES (not all-inclusive) To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFPs strategy. 1. Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.2. Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.3.

Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.4. Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.5. Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.6. Develop technical skills and knowledge, and build awareness of industry developments.7.

Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.8. Guide junior staff, acting as a point of referral and supporting them with analysis and queries.9. Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC.10. Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.11.

Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.13. Follow operational plans and deliver resource requirements at the onset of an emergency.14. Other as required.

15. Responsible for maintaining an inventory of emergency equipment, ensuring that telecommunications equipment is regularly tested and maintained, and customizing IT EPR equipment and kits based on lessons learned from previous emergency operations and aligned with corporate and industry standards.16. Ensure EPR activities and operations are supported by monitoring and following up on Country Offices implementation of preparedness actions, assessing IT and security telecommunications needs, assisting and consolidating the operational plans and budgets, supporting and contributing in the development of emergency telecommunication strategies, following standard emergency preparedness practices, liaising with the Global ETC at WFP headquarters for corporate EPR initiatives, and engaging with national and international agencies in emergency telecommunications planning and preparedness activities.17. Capacity development involves contributing to staff capacity building through reviewing or re-designing training programs based on the markets needs to develop IT EPR skills and knowledge while maintaining and developing technical expertise and understanding of industry developments.18.

Support the Drone Initiative and Innovation, fostering relationships with key stakeholders, identifying trends and technologies, leading pilot tests for promising technology, and assisting country offices in implementing new technologies for emergency operations.STANDARD MINIMUM QUALIFICATIONS Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or training/courses. Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language). National Professional: Fluency (level C) in English language and the duty stationslanguage, if different.FUNCTIONAL CAPABILITIES Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.

Change Implementation, Project Management, Planning and Optimization Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change. Technical Expertise Exhibits deep technical knowledge in area of e



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