Technical Incident Manager

hace 3 días


Panama Prodapt A tiempo completo

Strong experience in Telecom OSS domain with Order management, Inventory, Provisioning, Service fulfillment and activation domains. - Capable to run the Incident Management bridges technically - Should have strong understanding on ITIL Concepts. - Should have basic understanding of mediation, rating, billing, provisioning, network elements concepts. - Should have hands-on experience in end customer's Order processing handling with billing and provisioning systems. - Experience in handling US customers. - Experience working in a 24x7 production support model with excellent troubleshooting skills. - Experience with Unix scripting language is an added advantage. - Having knowledge on any automation tools like Python or any RPA tools like Blueprism, UIPath will be an added advantage. - Hands-on experience with all phases of projects, especially Incident/Problem and Change Management. - Should have understanding on Ticket prioritizing based on impact/urgency, SLA, RCA, etc., - Strong customer focus and ability to manage client expectations. - Strong have experience in handling customers and with presentation skills. - Collaborate with multiple teams in order to uncover, analyze, and resolve client issues. - Solid communication skills (oral, written, and presentation) and strong interpersonal skills, along with the ability to work as a team member with minimum supervision.

Prodapt es un socio de transformación digital para operadores de telecomunicaciones, proveedores de servicios digitales (DSP) y empresas de tecnología de la nueva era que están en el negocio de la conectividad. En un mundo de rivales organizados horizontalmente, nos enfocamos singularmente en la conectividad como nuestro dominio. Sobre-especialización deliberada para proporcionar un valor único que sea convincente y demostrable. Permitimos, integramos, operamos y construimos soluciones utilizando tecnologías digitales e invenciones de próxima generación.

**Requisitos**:

- Capable to run the Incident Management bridges technically. - Should have strong understanding on ITIL Concepts. - Should have worked in Telecom projects



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