Customer Service Lead
hace 6 días
Job Description:
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life.
Purpose of the Role:
Tequila Customer Service Lead - ROW will act as a key interface between Europe, LAC, APAC, Africa & GT customers, markets, and Tequila category. This role will lead the day-to-day customer service and satisfaction, driving customer service excellence over 95% OTIF and joint value creation in line with Tequila growth ambition.
Incumbent will be responsible for implementing our Customer Delight strategy that will enable Tequila long-term ambition. The role also runs implementation of transformation initiatives between Tequila category and Customers across the globe, passionate about Digital Journey and Extraordinary Service Level.
This role is also responsible for successfully running Performance Management Routines, monitor and act over indicators, develop and adhere to clear standard performance practises that trend to leading performance.
The outcomes of these roles are measured in: service, cost efficiency and collaborative and value crafting relationships
Incumbent will need to interact across geographies, cultures & have strong influence/impact within businesses and with Customers and external suppliers, including Supply Partners (3PL’s, custom brokers, shipping lines Carriers, etc.).
Entry Level Requirements - Capabilities, Skills & Experience:
- Minimum 5 years’ experience in Customer Service / Collaboration for International Exports- Customer delight DNA, passionate about customer satisfaction. Every case, every day, everywhere counts- Proficiency in the use of OTC SAP is a must. Clear on ideas to deliver a great customer experience demonstrating on digital, from data analytics, visibility and automation (i.e. PowerBI, bots, performance dashboard, TMS, Macro´s, etc), while driving simplification.- Excellent communication skills, both verbal and written combined with the ability to engage efficiently at all levels in the organisation and Customers- Confirmed ability to engage and align key partners behind plans and win support for implementing change with internal and external key partners- Ability to work in environments where influence is more important than formal authority- Confirmed knowledge of end-to-end supply chain & customer collaboration and how to convert customer requirements into supply chain deliverables. Export & custom know
- how- Experience leading high performance and results oriented teams-
- Experience in running logistics operations is desirable.
Key Accountabilities:
- Effective management and influence of multidimensional team members across the globe, providing timely / accurate visibility, mentorship and clarity of Logistics for Tequila category to markets Customer delight, obsession with customer satisfaction. Every case, every day, everywhere counts
- Responsible for, leading and implementing CS & Exports strategy with the markets to enable Tequila’s growth ambition, to expand profit margin, driving efficiencies and alignment in the end to end supply chain (Diageo
- Customer) and building solid and positive relationships with customers.
- Accelerate implementation of Customer Service digital roadmap to drive customer experience, from data analytics, insight to continuous customer support using modern technology Oversee the order management process successfully to meet customer satisfaction standards.
- Delivery of service and cost efficiency exports operations objectives Provide experienced customer service knowledge to the markets understanding regional dynamics Drive standard performance management analytics to enable Tequila growth and margin ambitions through Customer Supply operations Develop a collaborative partnership with Tequila category (Plan, BCI, Make, Source) and markets to ensure delivery of overall supply excellence.
- Maintaining close partnership with other GBS Team, guaranteeing standards, tools and controls are replicated.
- Develop a dedicated, high performance, engaged and motivated team to delight our customers around the world.
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality
-
Customer Service
hace 2 semanas
Panamá, Provincia de Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo**Job Title**: Customer Service Representative - Female **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...
-
Customer Service
hace 2 meses
Panamá, Provincia de Panamá, Panamá Global Resort Options A tiempo completo**Job Title**: Customer Service Representative **Working Hours**: Monday to Friday 9:00 am - 5:00 pm **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...
-
Customer Service Associate
hace 6 meses
Provincia de Coclé, Panamá WALGREENS A tiempo completoModels and delivers a distinctive and delightful customer experience. - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** - Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and...
-
Customer Service Representative
hace 3 semanas
CIUDAD DE PANAMÁ , AQUILINO DE LA GUARDIA, Panamá GLOBAL RESORT OPTIONS A tiempo completoJob Title: Customer Service RepresentativeAbout the Role:Global Resort Options is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued clients.Key Responsibilities:Provide top-notch customer service to our clientsUtilize...
-
Customer Service Representative
hace 3 semanas
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoJob Title: Customer Service Representative About the Role: We are seeking a highly skilled Customer Service Representative to join our team at Global Resort Options. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers. Responsibilities: \u2022 Provide timely and effective...
-
Customer Service Representative
hace 2 semanas
Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo**Job Title**: Customer Service Representative **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer Service...
-
Customer Service Manager
hace 6 meses
Panamá, Panamá Live And Invest Overseas A tiempo completoA rapidly-growing online publishing company located in the El Cangrejo Panama City is looking for an English-speaking individual for the full-time position as Customer Service Manager. Live and Invest Overseas helps our customers realize their hopes and dreams to relocate and/or diversify their portfolios by investing in opportunities overseas by educating...
-
Customer Service Representative
hace 3 semanas
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Global Resort Options. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers.Key Responsibilities:Provide top-notch service to our customers, addressing their...
-
Customer Service Associate
hace 7 meses
Provincia de Coclé, Panamá WALGREENS A tiempo completoModels and delivers a distinctive and delightful customer experience. - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** - Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and...
-
Customer Service Ambassador
hace 2 semanas
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoJob Title: Customer Service RepresentativeWorking Hours:Monday to ThursdayJob Requirements:6 months to 1 year of customer service experienceFluent in both English and SpanishProficient in navigating Apple product systemsAbility to build and maintain strong customer relationshipsResponsibilities:As a Customer Service Representative at Global Resort Options,...
-
Customer Service Representative
hace 2 días
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary: We are searching for a polite, professional Customer Service Representative to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer...
-
Customer Service Representative
hace 2 semanas
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoJob Title: Appointment CoordinatorJob Summary: We are seeking a highly skilled Appointment Coordinator to join our team at ENTERPRISES 0206 PANAMA, S.A. The ideal candidate will have excellent customer service skills, fluency in English and Spanish, and experience navigating Apple product systems.Responsibilities:Provide exceptional service to our valued...
-
Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completoThe Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...
-
Ecommerce Customer Service and Sales Support
hace 2 meses
Panamá, Provincia de Panamá, Panamá Rad Hires A tiempo completo**Ecommerce Customer Service and Sales Support - LATAM**: Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers. **Responsibilities**: - Provide excellent customer service to customers - Resolve customer inquiries and complaints - Answer...
-
Technical Customer Service Representative
hace 2 meses
Panamá, Provincia de Panamá, Panamá Tax Goddess A tiempo completo**Only Resume in English will be considered** At Tax Goddess Business Services, PC (TGBS), we're not your average CPA firm. We’re a vibrant, innovative team led by the red-headed, fire-breathing Tax Goddess herself, Shauna A. Wekherlien, CPA. Our mission? To deploy over 450+ federal and thousands of state & local tax strategies, saving our clients more...
-
Panamá, Provincia de Panamá, Panamá ACE Hardware A tiempo completoThe Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...
-
Customer Service Representative
hace 1 semana
Panamá, Panamá, Panamá Capital Recruit A tiempo completoAbout UsWe are a leading SaaS provider based in the United States, dedicated to delivering innovative software solutions to businesses worldwide.About the RoleWe are seeking a highly skilled and customer-oriented individual to fill the position of Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries,...
-
Customer Service Representative
hace 3 semanas
Panamá, Panamá, Panamá Capital Recruit A tiempo completoAbout Capital RecruitWe are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.Job OverviewWe are seeking a highly motivated and customer-oriented individual to fill the role of...
-
Shift Lead
hace 2 meses
Panamá, Provincia de Panamá, Panamá Pet Supermarket A tiempo completo**Location**: Panama City, FloridaIf you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! **Our Shift Leads possess some of the following key skills**: Outgoing, upbeat, people-person, sales driven, and great...
-
Pharmacy Customer Service Assoc. Cert
hace 7 meses
Provincia de Coclé, Panamá WALGREENS A tiempo completo**Job Objectives** Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...
