Pharmacy Customer Service Assoc. Cert

hace 3 semanas

Provincia de Coclé, Panamá WALGREENS A tiempo completo

**Job Objectives**

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

**Job Responsibilities/Tasks**

**Customer Experience**
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

**Operations**
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.

**Training & Personal Development**
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offerin

  • Pharmacist

    hace 2 semanas

    Provincia de Coclé, Panamá WALGREENS A tiempo completo

    **Job Objectives** Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines,...

  • Customer Service Associate

    hace 1 semana

    Provincia de Coclé, Panamá WALGREENS A tiempo completo

    Models and delivers a distinctive and delightful customer experience. - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** - Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and...

  • Customer Service Associate

    hace 2 semanas

    Provincia de Coclé, Panamá WALGREENS A tiempo completo

    Models and delivers a distinctive and delightful customer experience. - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** - Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and...

  • Customer Service Associate

    hace 3 semanas

    Provincia de Coclé, Panamá WALGREENS A tiempo completo

    Models and delivers a distinctive and delightful customer experience. - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** - Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and...

  • Customer Service

    hace 3 semanas

    Panamá, Provincia de Panamá, Panamá Global Resort Options A tiempo completo

    **Job Title**: Customer Service Representative **Working Hours**: Monday to Friday 9:00 am - 5:00 pm **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...

  • Customer Service

    hace 2 semanas

    CIUDAD DE PANAMÁ , AQUILINO DE LA GUARDIA, Panamá GLOBAL RESORT OPTIONS A tiempo completo

    de la Empresa: Global Resort Options offers a ground-breaking way for timeshare owners to market and advertise their vacation ownership. With no commissions or percentages taken out of the rental income, Global Resort Options offers a cost-effective way for owners to generate exposure with Executive Travelers. Here at Global Resort Options, we market and...

  • Aih Panama Customer Service Account Specialist

    hace 3 días

    Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completo

    The Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...

  • Ecommerce Customer Service and Sales Support

    hace 5 días

    Panamá, Provincia de Panamá, Panamá Rad Hires A tiempo completo

    **Ecommerce Customer Service and Sales Support - LATAM**: Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers. **Responsibilities**: - Provide excellent customer service to customers - Resolve customer inquiries and complaints - Answer...

  • Customer Service Lead/office Admin

    hace 2 semanas

    Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Lead/Office Admin Location: Remote (MST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (MST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Aih Panama Customer Service Account Specialist

    hace 5 días

    Panamá, Provincia de Panamá, Panamá ACE Hardware A tiempo completo

    The Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...

  • Customer Operations Coordinator

    hace 2 días

    Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Operations Coordinator Location: Remote (CST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 7:00 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Bilingual Customer Support Representative

    hace 2 semanas

    Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Bilingual Customer Support Representative Location: Remote (CST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and...

  • Service Delivery Engineer 2

    hace 2 semanas

    Provincia de Chiriquí, Panamá Dell Technologies A tiempo completo

    Service Delivery EngineerDell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each...

  • Customer Success Associate

    hace 5 días

    Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Success Associate Location: Remote (EST Timezone) Work Schedule: Monday - Friday: This is a rotating shift schedule within our open hours of operation, which are between 9:00 AM - 9:00 PM EST. **Company Overview**: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact...

  • Service Engineer, 4 Stroke

    hace 5 días

    Panamá, Provincia de Panamá, Panamá Wärtsilä A tiempo completo

    Service Engineer, 4 Stroke - Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy...

  • Customer Support Assistant

    hace 4 semanas

    Panamá, Provincia de Panamá, Panamá Pole Star Global A tiempo completo

    **IMPORTANT INFORMATION - PLEASE READ**: **For this role, you will need to work on site at the company's office.** **We are based in the City of Knowledge here in Panama - As you will be required to be on-site, you must be at a commutable distance.** **-** **About Pole Star**: As the leader in maritime intelligence, Pole Star Global empowers better...

  • Senior Sales Manager for International Accounts

    hace 1 semana

    Panamá, Provincia de Panamá, Panamá Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24185213 **Job Category**Sales & Marketing **Location**W Panama, Calle 50 and Aquilino de la Guardia, Panama City,., Panama, 80809 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and managing large group/catering related opportunities...

  • Customer Success Manager Ll

    hace 7 días

    Panamá, Provincia de Panamá, Panamá Premise A tiempo completo

    Premise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live...

  • Customer Success Agent at Torre

    hace 5 días

    Panamá, Provincia de Panamá, Panamá Torre A tiempo completo

    **Compensation**: USD 750 - 900/month. **Location**: Remote (for Mexico, Costa Rica, Antigua and Barbuda, Nicaragua, Panama, Peru, Chile, Argentina, Uruguay, Bolivia, Paraguay, Brazil, Aruba, and Puerto Rico residents). **Mission of Torre**: "Making work fulfilling for everyone!" - You are beginner in customer success, customer service, problem solving, and...

  • Production Scheduler

    hace 3 semanas

    Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Production Scheduler Location: Remote (CST Time zone) Salary Range: up to 1800 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...