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Customer Operations Coordinator
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**Job Title**: Customer Operations Coordinator Location: Remote (CST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 7:00 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
Discover a world of career possibilities with Sagan.
**Position Overview**: We are looking for a detail-oriented Customer Operations Coordinator who is proactive, organized, and excels in communication.
This role involves managing various customer support and coordination tasks to enhance customer satisfaction and maintain seamless operations.
**Key Responsibilities**: Customer Communication: Contact clients to provide service updates, estimated time of arrival (ETA), and follow-up on recommendations.
**Scheduling Appointments**: Engage with customers on hold to schedule and confirm service appointments.
**Data Entry & Documentation**: Maintain accurate records in shared Microsoft Excel files, tracking customer interactions and concerns.
**Problem Resolution**: Use critical thinking to troubleshoot and address customer inquiries, escalating issues as necessary.
**Permit Management**: Learn to handle permitting processes, including scheduling inspections with relevant city authorities.
**Customer Feedback**: Actively listen to customer concerns, document significant issues, and communicate feedback to the office team.
**Qualifications**: Language Skills: Fluent in English with excellent verbal communication skills.
**Organizational Skills**: Strong attention to detail with the ability to manage high volumes of information.
**Technical Skills**: Proficient in Microsoft Excel and familiar with CRM software.
**Customer Service**: Previous experience in customer support or a related field is preferred.
**Critical Thinking**: Ability to think independently and address customer issues effectively.
