Patient Advocate Specialist
hace 7 días
Responsible for direct communication with former and current clients to answer any questions they have as they rejoin the CDPAP program, ensuring a seamless process throughout their homecare journey. Primary Responsibilities Manage a high volume of inbound and outbound calls in a fast-paced customer service environment and meet expected metrics, KPI’s and quality of service standards. Work with health plans to obtain authorization for homecare services on behalf of patients. Determine patient eligibility for homecare service based on their Medicaid account. Educate patients on Medicaid benefits available to them. Enroll people in homecare services in the quickest way possible while making fewest changes to their current benefits. Communicate with clients and employees to address questions and concerns. Create and manage innovative retention processes and programs for former clients who wish to return to the program. Oversee transfers to and from LHCSA and CDPAP, as well as those that wish to transfer to or from our CDPAP services and our PCA services. Create reports to highlight retention analytics for management on a regular basis. Encourage and implement client feedback into current programming. Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship.
**Requisitos**:
Beneficios
Paid Health & Life Insurance Perfect Attendance Bonus (Paid Monthly)
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