Customer Service Representative

hace 1 semana


Panama Center Source A tiempo completo

Provide helpful customer service by identifying customer needs, resolving customer concerns and processing customer transactions efficiently. -Consistently provide accurate, clearly-communicated information in order to achieve First Contact Resolution (FCR). -Offer exceptional and proactive customer service in alignment with our high standards of excellent in order to meet customer satisfaction and quality targets. -Handle customer interactions quickly and effectively within a reasonable handle time, including multiple chat interactions concurrently.
- Capitalize on opportunities to upsell products as required, effectively delivering results to our clients by supporting our customers in making the right product decisions. -Ensure consistent availability and schedule adherence at all times throughout your shift. -Maintain an overall high level of knowledge and expertise across multiple product channels. -Provide basic troubleshooting and issue reporting.

Mínimo Nível Académico Requerido Bachillerato/Preparatoria/Secundaria Mínimo Nível de Inglés Requerido Intermedio Mínima Experiência Laboral Requerida 1 año



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