Service Engineer

hace 7 días


Panama Abb A tiempo completo

In this role, you will execute medium-to-high-complexity service work installation, commissioning, maintenance, upgrades and retrofits according to work instructions and in accordance with ABB processes, standards and safety guidelines.You will deliver excellent customer service by meeting customers needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.This position reports toService ManagerYour responsibilitiesConducting repairs, identifying technical problems and analyzing them remotely or on-site.Coordinating, preparing and ensuring that all materials, parts and equipment are available and of appropriate quality.Preparing standard lists, as well as documents and reports to be signed by the customer.Reporting work done in a timely manner and following up when needed.Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures and making recommendations to avoid the problem in the future.Making suggestions for product, quality and customer service improvements, and discussing them with management. Ensuring that Health, Safety & Environment (HSE) practices are of high standard, and working to eliminate unsafe practices and incidents.Consistently applying functional processes while considering links to other teams.Perform the service that is required in time and quality and submit technical and expense reports in a timely manner.Keep the registry of the updated installed base of equipment and provide after sales technical support.Your background5 years of experience in service engineer positions, working with industrial safety, motors, and generators.Sound knowledge of industry digitization.Knowledge in low and medium voltage motors and generators.A collaborative, solution-focused approach and strong written and spoken communication skills.Availability to travel.A bachelors degree in Electromechanical, electrical, electrician, electronic engineering, related careers.Advanced English level is required.



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