Digital Business Analyst

hace 16 horas

Panama Liberty Latin America A tiempo completo

Job Description What's The Role?This position will be focused on driving digital transformation and agile deployment of digital customer journeys in all Liberty Latin America operations, by supporting the definition, prioritization, refinement, and implementation of Product Backlogs to transform all journeys into seamless frictionless digital experiences. What You'll Do?Develop a deep understanding on how all the different OpCo processes and operations works.Work hand in hand along with Product Owners in the creation, refinement and implementation of epics, features, and stories.Interact with product, operation, and OpCo teams to gather data and align concepts.Map current capabilities across the Customer Journey levels and identify gaps with respect to other players (LLA OpCos or competitors) as well as with future capabilities.Standardize documentation of business rules and requirements across markets, to serve as input for Product Owners in the backlog creation and prioritization.Organize, groom, and prioritize the Digital Transformation Backlog along with the Product Owners.Ensure that defined Customer Journeys are accurately translated into epics and featuresServe as the primary point of contact between Product Owners and Service Designers to ensure the implementation of the backlog follows the guidelines defined by the CX Team.Pull, analyze, and use data from multiple sources to build metrics and business cases to support decision-making.Develop best practices analysis and competitor benchmarks within the organization.Ensure strong collaboration and communication across the company and serve as a point of contact for internal stakeholders. Preferred education/ qualificationsBachelor’s Degree in Business, Economics, Engineering, Statistics, or a related field.Previous experience working in agile environments.+3 years working in Business Consultancy, Business Analyst or related.SAFE Agile framework knowledge is a plusSpecific Knowledge & ExperienceWorks from a business, technical and operational perspective. Strong analytical thinking skills and ability to influence others.Strong written and verbal communication skills, ability to form strong business relationships across all functions.Strong Grasp of Digital ways of working and the Digitalization Opportunities.Timeliness in all actions with quality consciousness towards services received and provided.Effectively gathers information, structures clear reasons for decisions and leads debate where required.Works collaboratively with stakeholders and team members to deliver the best results and to remove barriers of execution.Skills & AbilitiesEntrepreneurial Drive for ResultsTenacious and relentless in their drive for results.

Striving to achieve simplicity for his stakeholdersLives One CompanyWorks across our matrix/footprint to achieve the best outcome for the business, our customers, employees, and shareholdersIndustry SpecificMulti-industry knowledge with ability to leverage knowledge from other industries such as Banking to innovate on LLA’s digital approach. Knowledge of telecommunications, ISP & Broadcast industry is a plus.Resilient ApproachAbility to lead at scale across multiple priorities, continually innovating and creating new opportunities to deliver greater efficiency.Ability to adapt to changes and handle them in a timely manner without jeopardizing any delivery.OrganizedManage multiple topics at the same time and prioritize them accordinglySelf DriveBe autonomous and full of energy to drive topics on its own without expecting for answers to come, seek for them and bring solutions into the team.Required critical competencies and behaviorsCommunicationsAccountable for managing key Stakeholder expectations and communications.Accountable for the delivery of capabilities, comparisons and benchmarks on the different business units and external companies.RelationshipsAccountable for ensuring that key business relationships are identified, developed, and regularly maintained proactively to support business performance and communications.Strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships at every touch point.PerformanceAccountable for ensuring their own performance and habitually reviews working practices and performance with a view to improving processes, procedures and general levels of service, ultimately engendering a “continuous improvement” culture.ReportingAccountable for ensuring that the required Status reporting is provided to the timetable and timescales.PersonalDisplays Energy and passion to achieve and exceed stretching objectives often delivering within tight timescales.Displays a highly collaborative and constructive approach to solving problems cross functionality.Displays Strong relationship building, collaboration and influencing skills.Displays High personal integrity and strong leadership qualities.Displays Flexibility in approach t

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