Sales Support

hace 6 meses


Panamá, Panamá Ufinet A tiempo completo

**Descripción General** Apoyar la actividad comercial por medio de análisis de datos, elaboración de informes y presentaciones comerciales, y apoyo en la gestión de información en los sistemas informáticos de la compañía. Colaborar con los KAM´s y clientes en los análisis de viabilidad, realizar análisis e informes que apoyen la consecución de los resultados del equipo comercial, así como cualquier actividad que contribuya al alcance de los objetivos y pronósticos de ventas.

**Descripción de Funciones y/o Responsabilidades del Cargo**
- Elaboración de reportes mensuales, trimestrales y anuales de actividad comercial y seguimiento a KPIs indicados por la Gerencia Comercial.
- Apoyo en acopio de información, cálculo de proyecciones sobre indicadores comerciales y elaboración de presentaciones indicadas por la Gerencia Comercial.
- Primer punto de soporte para dudas de procesos de los diferentes sistemas y plataformas utilizados por la empresa (CRM, Phoenix, PBI, etc.).
- Canalizar y dar seguimiento a incidencias relacionadas con los sistemas.
- Apoyo en la consolidación de la información para la preparación de presupuesto del área comercial.
- Actualización del archivo de órdenes de alta y facturación de servicios.
- Proveer información para el proceso de evaluaciones de riesgo acorde con las políticas de la compañía;
- Apoyar a los KAMs en la conciliación de la facturación mensual de los principales clientes.
- Mantener actualizados en CRM los listados de precios de venta de acuerdo con las políticas comerciales del país.
- Mantener actualizadas las matrices de cuentas asignadas a cada KAM.
- Generación de informe semanal para funnel de ventas, destacando oportunidades más probables y perdidas.
- Apoyo administrativo al equipo de ventas, ingreso de ofertas al CRM, solicitudes de viabilidades, etc.
- Apoyo a los KAMs durante periodos de ausencia por vacaciones, permisos de maternidad o ausencias.
- Control de las comisiones mensuales del área comercial.
- Identificar, analizar potenciales causas de propuestas perdidas y recomendar acciones en conjunto con cada KAM responsable de la cuenta.
- Mantener actualizados los archivos de Contratos de todos los clientes, así como las SOF/Anexos de cada servicio que se adjudique.

**Competencias**
- Educación: Profesional en Administración de Empresas, Ingeniería Industrial, Comercial, Sistemas, Informática, o similar.
- Formación técnica deseable para el cargo: Alto nível de ofimática (Excel, Power Point, etc.). Experiência previa en manejo de sistemas de CRM, Sales Force o similar.
- Idiomas: Inglés intermedio.
- Experiência: 3 años de experiência como Asistente de Ventas, Asistente de Gerencia o en áreas de Servicio al Cliente.
- Habilidades: alta capacidad de análisis de datos e información, resolución de problemas, capacidad de impacto en influencia en otros, habilidades de comunicación verbal y escrita, trabajo en equipo, trabajo bajo presión, orientación de servicio al cliente.



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