Event Operations Manager
hace 2 meses
At Breakout, a Techstars-backed company, we’re facilitators of strategic fun, building the global platform to help businesses develop strong company culture no matter where their employees are based. We believe that teams that have fun together are happier, perform better, and stick together. And, help companies like Adobe, Duolingo, and Dropbox build meaningful bonds through virtual events that shrink the distances between us, physical and otherwise. The RoleAs our Event Operations Manager, you’ll be instrumental in making sure our clients have a great experience in our virtual events.
You will coordinate all of the logistics around our off-the-shelf virtual events, including host coordination, customizations, and virtual event setup. Think of these events as repeatable classes or workshops, not bespoke events.What Will You Do?Coordinate event logistics for our off-the-shelf virtual events (e.g. booking hosts, adding Zoom links, assigning assistants, uploading attendee lists, managing customizations, etc.)Identify and implement opportunities for increasing event operations efficiency, including automation, simplification, and process standardizationRun our Event Ops standup, coordinating between Customer Success, Sales, and Event OpsManage the screening, hiring, contracting, and onboarding of hosts and assistantsBe the first line of defense to problem solve any real-time event issues for both hosts and assistantsWork closely with customer success, including helping answer client and participant questions as neededBe the voice of the host and assistant in internal planning and product and process development Foster community amongst our hosts and assistants, including quarterly newsletters and meet-ups and slack community channelReview, interpret, and maintain legal documents for client relationships, including contracts and statements of workCreate, submit and follow up on invoices for client programsLend a hand in special projects and other areas as they pop upIdeal ProfileThis role is a great fit for you if you love nerding out on the details and the opportunity to consistently improve processes. You will work closely with our Customer Success team to simplify our event operations and improve our client experience.
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