Service Engineer
hace 5 meses
**Primary responsibility and contribution**
**Importance**
**Responsibility and Contribution**
**Item**
**Description**
**1**
- Service Delivery- Provide field service including installation, trouble shooting, etc, as per customer’s request.- Provide technical support to service channel such as trouble shooting, etc, as per assigned.- Provide technical training to customer during installation or as per training schedule.**2**
- Service Sales- Provide payable service to distributors and end users for service contract, spare parts, labor service, upgrade ,etc.- Conduct market research and survey to find out business opportunities.- Provide technical support to service channel such as trouble shooting and training- Qualify service partners; monitor service quality; drive continuous improvement.**3**
- Internal Support- Provide service support to sales and marketing team such as congress support, etc, as per demand.-
- Collect competitor’s information.**4**
- Service Channel- Develop service channels according to the company’s strategy and requirement.- Collect information from local service market as per request
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