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Contact Center Operations Specialist
hace 2 meses
Role Overview
As a Contact Center Planner at Philips, you will be responsible for managing the Engineer agenda to deliver services to customers. This involves scheduling programmed services according to customer service contracts and new projects. You will also coordinate corrective maintenance between customers and field service engineers, considering training compliance, travel time, and supply chain timeframes.
Key Responsibilities
- Manage the Engineer agenda to deliver services to customers
- Schedule programmed services according to customer service contracts and new projects
- Coordinate corrective maintenance between customers and field service engineers
- Plan and analyze service execution for workforce utilization and preventive maintenance
Requirements
- Currently studying Biomedical engineering or related careers
- Advanced Excel skills
- Intermediate English (written and spoken)
- Strong communication and willingness to learn
About Philips
We are a health technology company committed to providing quality healthcare to everyone. We prioritize diversity and inclusion in our hiring process and encourage candidates with diverse backgrounds to apply.
