Sales Agent

hace 7 días


Panama Selina A tiempo completo

Description Who we areOur Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.What the role isThe sales agent will respond to all reservation requests, information and leads through different channels, in addition, will search new business opportunities and promote sales to achieve budgets in accommodations, F&B, T&T, and Co Work.Your responsibilities are (not limited to): Most of Processes reservations by mail, telephone, WhatsApp or central reservation systems referrals.To guide clients in order to convert sales opportunities. Support Sales with reservations requests.Market research to generate new leads. Achieve sales goals based on a weekly budget.Knows room types available as well as their locations and layout.Knows selling status, rates, and benefits of all packages plans.Knows the credit policy of the hotel and how to code each reservation.Creates and maintains reservation records by date of arrival and alphabetical listing.Communicate room rates based on the selling tactics of the Commercial department.Prepare letters of confirmation.Sell packages for all locations.Communicate reservation information to the front desk.Processes cancellations and modifications and promptly relays this information to the front desk.Understands the hotel's policy on guaranteed reservations and no-shows.Processes advance deposits on reservations.Helps develop room revenue and occupancy forecasts.Monitors advances deposit requirements.Handles daily correspondence.

Responds to inquires and makes reservations as needed.Makes sure that files and CRM are kept up to date.Maintains a clean and neat appearance and work area at all times. Responsible of collecting or charging reservations when it is needed (payment process).Getting information about areas of interest in order to target more clients in special seasons.Making arrangements for clients travel programs.Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.Design closing reports to accountability.Requirements 2 years of experience in a call center or hospitality industryExcellent attention to small detailsIntermediate-advanced Excel and Powerpoint Skills and other presentations toolsPassionate about challengesCustomer Service skillsExcellent communication skillsEnglish and Spanish advancedWhat can you expectCompetitive salary Performance bonus No dress code Pet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caringHuge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)Have your birthday offAmazing referral program with cash and global holiday packages; we know you hang out with other great peopleExtra country-specific benefits;



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