Pay Services, Representative

hace 1 semana

Panama The Estée Lauder Companies A tiempo completo

**Grow your career with The Estée Lauder Companies**

The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year.

Our Company's products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Infused throughout our organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

**Position Overview**

This position will work in the Intake team, under supervision of Customer Intake Manager.

**Key Responsibilities**
- Inputs data with speed and accuracy, whilst ensuring data integrity
- Responsible for maintenance of accurate and updated employee files
- Helps customers navigate through Tier 0 (self -service) materials and functionality.
- Seeks rapid and efficient resolution of 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact.
- Responsible for maintenance of accurate and updated employee files
- Understands scope of services and escalates items to others as defined. Investigates requests, which cannot be resolved by analyzing the nature of the request and routing to appropriate internal or external group for support.
- Abides by documented Quality guidelines when handling customer calls.
- Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations.
- Uses excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone.

**Qualifications** Qualifications**
- Advanced command of English and at least one written and verbal local language
- Excellent customer service focus and manner
- Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work
- Excellent verbal and written communication skills
- Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives
- Ability to solve problems in a timely manner and take initiative to make processes and programs better
- Ability to learn new systems
- Previous data entry or customer service experience preferred
- Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred.
- Excellent organizational skills
- Ability to handle multiple requests in a timely manner
- General analytical and problem solving skills
- Strong interpersonal and listening skills
- Ability to deal with ambiguity
- Ability to handle confidential information
- Ability to identify when data-related issues need to be escalated
- Ability to work with diverse people
- Ability to maintain objectivity under pressure
- Language skills preferred (e.g. English, Spanish, Portuguese, French)

**Additional Details**
- Work shift Monday to Friday
- Contract-Type Full-Time Permanent
- Location Costa del Este, Panamá

**Job**: Human Resources

**Primary Location**: Latin America-PA-8-Panamá

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: 1st (Day) Shift

**Job Number**: 2317453

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