Help Desk Technician

hace 2 días


Panamá, Panamá, Panamá Ntt Data Services A tiempo completo

Job Description:

Ntt Data Services is a global leader in digital and AI infrastructure. We strive to innovate, optimize, and transform businesses for long-term success.

About the Role:

We are seeking a skilled Desktop Support Associate - Helpdesk to join our team. The ideal candidate will diagnose and troubleshoot Level 1 problems with personal computer hardware, software, and peripherals.

Key Responsibilities:

  • Answer help desk calls and respond to users' requests regarding computer systems
  • Acknowledge receipt of user requests within defined service levels
  • Initiate service orders (tickets) for user requests and assist users as necessary
  • Maintain user information and documentation
  • Participate in ensuring client requests via the ticketing system are managed to closure

Requirements:

  • Typically requires 1-2 years relevant experience
  • High School Diploma or equivalent
  • Strong telephone etiquette skills
  • Ability to develop business relationships and communicate effectively with the user community
  • Basic troubleshooting skills
  • Basic understanding of network, server, and desktop administration


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