Desktop Support Professional

hace 2 días


Panamá, Panamá, Panamá Ntt Data Services A tiempo completo

Company Overview:

Ntt Data Services is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Job Summary:

We are currently seeking a Desktop Support Associate - Helpdesk to join our team in Panama. The successful candidate will provide exceptional support to our clients, resolving technical issues and improving their overall experience.

Key Responsibilities:

  • Diagnose and troubleshoot Level 1 problems with personal computer hardware, software, and peripherals
  • Answer help desk calls and respond to users' requests regarding computer systems
  • Acknowledge receipt of user requests within defined service levels

Requirements:

  • Typically requires 1-2 years relevant experience
  • High School Diploma or equivalent
  • Strong telephone etiquette skills
  • Ability to develop business relationships and communicate effectively with the user community
  • Basic troubleshooting skills
  • Basic understanding of network, server, and desktop administration


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