Travel Technology Expert
hace 3 días
**Company Overview**
At Travel Technology Interactive, we are a software editor with a global presence in the airline business. Our company has been part of Citizenplane Group since December 2023.
**Job Summary**
We are seeking a highly skilled Trainer/Helpdesk professional to join our team in Panamá City. The successful candidate will be responsible for providing exceptional customer support and training services to our clients.
**Estimated Salary Range:** $45,000-$60,000 per year, depending on experience and qualifications.
**Responsibilities:
- Offering timely and effective support to customers via various communication channels, including email and phone.
- Logging customer requests in our internal tool and escalating technical questions to the development team.
- Assisting in testing new developments and informing customers about new releases.
- Providing training sessions in Panama and abroad, tailored to meet the needs and expectations of our customers.
- Delivering training to users at their premises or ours, as well as supporting product launches with new customers.
**Required Skills and Qualifications:**
- Bachelor's degree or equivalent in a relevant field.
- Strong experience in the airline/travel industry, preferably with GDS/DCS knowledge.
- Excellent interpersonal skills and ability to communicate complex information clearly and concisely.
- Fluency in Spanish and English, with strong presentation skills in both languages.
- Ability to adapt to diverse audiences and thrive in challenging situations.
**International Travel:** Approximately 20% of your time will be spent traveling internationally, mainly in the Americas. The remaining duties will be carried out in our offices in Panamá. We are located in Obarrio, Ciudad de Panamá, República de Panamá.
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