Workplace Technology Iam Lead

hace 3 semanas


Panamá, Panamá Save the Children A tiempo completo

Save the Children International has an exciting opportunity for **_a Workplace Technology IAM Lead (LAC) _**to join our global team.

**Team and Job Purpose
**Ensuring the robust, safe and reliable operation of the infrastructure that enables SCI's core operating platforms and end users

**Job Title**:Workplace Technology IAM Lead (LAC)

**Reports To**:Cloud Services & Modern Workplace Team Leader (Asia/LAC)

**Work Pattern**:Hybrid/Remote with flexible working options available

**Contract Length**:Permanent

**Grade**:P5

**Location**:Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: Hiring Locations

**Time Zone **( _that the role holder _**_must _**_be available to work in _)**:Asia Region Time Zones (UTC/GMT +3.5 hours or more)

**International Travel Requirements**:Yes, up to 5

**Budget Responsibility**:None

**People Management Responsibility**:None

**Principle Accountabilities**
- Manage O365 and Azure Identity management and administration, troubleshoot Office 365 message routing and delivery issues, and respond to critical system issues during and after business hours, maintaining consistent documentation in line with global team standards.
- Ensure IT infrastructure stability for all Save the Children International global systems, managing and escalating support cases with vendors like Microsoft Support, and advising management on additional support escalation for critical incidents and emergency activities.
- Provide feedback on new enhancements and infrastructure design to the development team, ensuring continued efficiency of IT Services, such as implementing Microsoft SSO for all platforms within SCI-SCA, while operating in accordance with Save the Children’s change management process.
- Collaborate with the security team to track, analyse, and mitigate threats such as spam, malware, and unauthorised access to safeguard the organisation’s digital environment.
- Create and maintain IAM documentation, ensuring it is up-to-date and aligned with global standards, and accessible to team members across different regions, fostering a culture of transparency and accountability.
- Promote and embed Save the Children International’s values of diversity, equity, and inclusion in all aspects of identity access management, ensuring that IT services are accessible and inclusive for all staff members.

**Experience and Skills**

1. Extensive experience in managing identity and access management (IAM) solutions, ensuring they align with organisational policies and standards.

2. Strong understanding of Office 365, Azure Active Directory, Entra ID, Microsoft Intune and related identity management tools, including user and group management, role assignments, policy implementations, permissions, and license allocation

3. Experienced in Single Sign-On (SSO), multi-factor authentication (MFA), and related technologies.

4. Considerable experience in handling critical system issues and providing after-hours support to ensure IT infrastructure stability.

5. Experience in collaborating with vendors like Microsoft Support for escalated cases and managing support tickets effectively.

6. Proficient in scripting languages such as PowerShell to automate administrative tasks with understanding of network concepts and protocols particularly related to identity and access management.

7. Substantial experience in operating within an established change management process to implement IT changes with mínimal disruption with track record in maintaining thorough and coherent documentation for IT processes and infrastructure.

8. Knowledge of IT security principles, including threat analysis and mitigation strategies.

**Education and Qualifications**

**Essential**

**- **Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Desirable
- ITIL Certification
- Microsoft qualifications - Office 365, Azure e.g. MCSA, MCSE, etc.

**Working at Save the Children International**

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest level



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