Human Resources Operations Manager
hace 2 semanas
About Grainger
Grainger is a leading industrial distributor with operations in North America, Japan, and the United Kingdom. Our mission is to provide value for customers, foster an engaging culture for team members, and drive strong financial results.
Our Values
We are dedicated to providing high-quality products and services that meet the needs of our customers. Our commitment to excellence drives us to continuously improve and innovate.
Job Summary
The HR Service Delivery Supervisor is responsible for overseeing the daily operations of the HR Operations shared services team. This role involves driving performance around recruiting and onboarding support execution while promoting operational efficiencies and technology enablement.
Main Responsibilities
This supervisor creates and promotes an environment where team members are empowered, engaged, and committed to the success of the company, delivering high-quality customer service. Key duties include:
- Supervising the day-to-day activities of a team of non-exempt team members and contractors.
- Supporting the workforce management plan to meet team member needs.
- Driving key operational metrics in areas such as customer satisfaction, service level agreements, development, and operational improvements.
- Monitoring quality of team performance and providing feedback to achieve desired service levels.
- Facilitating resolution of escalated team member concerns.
- Responsible for team member/contractor selection, onboarding, performance, and development.
- Developing, measuring, and reporting on key performance indicators.
- Driving engagement and motivating team members.
- Responsible for team member escalations and identifying trends for service improvements.
Requirements
To be successful in this role, you will need:
- A Bachelor's degree (preferred).
- Minimum 3 years of experience in HR, Talent Acquisition, or Operations.
- 1 year of leadership experience (preferred).
- Strong competence with Microsoft Office and SAP products.
- Ability to influence team members to achieve individual and team objectives.
- Strong consulting skills, influencer, and coach.
- Problem-solving and systemic thinking skills – critical analytics/diagnosis/prioritization skills.
- Strong decision-making skills and judgment to drive the right impact.
- Ability to relate to people at all levels and build trusted relationships.
- Exceptional customer service skills while managing multiple priorities.
- Strong process orientation.
- Demonstrates intellectual curiosity and learning agility.
- Strong written and verbal communication skills.
Educational Requirements
Bachelor's degree preferred.
Salary Range
$90,000 - $120,000 per year.
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