Helpdesk Support Associate
hace 5 días
About Ntt Data
We are a trusted global innovator of business and technology services. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world.
Job Responsibilities
The Desktop Support Associate-Helpdesk will be responsible for delivering results in support of achieving the organization's Service Level Agreements. They will prioritize work based on time and complexity requirements, exercise sensitivity to due process and proper pacing, and route clients when appropriate to proper support queues.
The individual will diagnose and troubleshoot Level 1 problems encountered with personal computer hardware, software, and peripherals, and answer the help desk line and respond to users' requests regarding computer systems.
Requirements
The successful candidate will require 1-2 years relevant experience and a High School Diploma or equivalent. They will possess strong telephone etiquette skills, ability to develop business relationships, and communicate effectively with the user community.
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