Customer Support Representative

hace 2 semanas


Panama Pole Star Global A tiempo completo

**About Pole Star**:
As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation.

We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages.Quality at Pole Star is at the heart of everything we do. We are a team of motivated and driven quality professionals and work with diverse programmes for Shipping businesses, Financial Markets and Governments.

**The Opportunity**:
We are looking for a Customer Support Representative to join our Panama based Customer Support Team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star products and giving assistance on all variety of queries as required. The role also includes the responsibility of ensuring customer’s satisfaction by liaising closely with the sales, finance, product and development teams to create a first-class customer experience.

Our services cover a broad and dynamic industry with exposures to maritime trade and we would be very interested in applicants with previous maritime, banking, trade and supply chain related customer services experience to apply.

**Responsibilities**:
Respond to customer issues
- Provide the first point of contact for all incoming queries from customers and distributors.
- Follow up with customers/distributors to ensure support issues have been resolved effectively.

Proactively engage customers
- Provide training and support for new customers and subsequently identify ongoing training needs for existing customers and distributors on new products and product enhancements.
- Maintain regular contact with customers and distributors to build strong working relationships.

Contribute to Customer Support team and other teams
- Follow business processes and use company mandated systems and records (eg Salesforce).
- Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.
- Work as part of Key Account teams (Sales, Finance and Technical Support).
- Look out for sales opportunities and ensure they are communicated to the Sales Team.
- Contribute to new product development and implementation.
- Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required.

**Requirements**:

- At least 2 years’ experience in a customer facing role
- Fluency in English and Spanish or French
- Exceptional attention to detail
- Excellent communication skills, both spoken and written - for many of our customers, English is not their first language
- An exceptional telephone manner, including excellent listening skills
- Strong PC skills and proficiency in all MS Office software
- Enthusiasm for Technology
- Customer support experience working within a SaaS, technology and/or finance related environment would be an advantage.
- We will also insist that you can have fun in our family-oriented environment while delivering on our vision to delight the customer

We are looking for an individual who is:

- Open-minded, flexible, creative, energetic and enthusiastic.
- Able to keep calm under pressure
- Ready to take responsibility and use initiative
- A team player
- Willing to learn and develop within the role
- Hungry for process improvement and innovation

**Benefits**

**Benefits**:

- Competitive Salary
- Working with a dynamic & innovative global team
- Private Health Insurance
- Life Assurance -x 3 times of basic salary & EAP programme
- Private pension scheme.



  • Panama Management Support Group, S.A. A tiempo completo

    We are looking for careerminded individuals, who are eager to start or continue their careers in a professional office environment. This position entails qualifying leads, through brief outbound calls, and sending them to the appropriate next step in the process.Basic tasks Acknowledging customer and making sure you are speaking with the correct person....

  • Customer Support Agent

    hace 6 días


    Panama Management Support Group A tiempo completo

    Management Support Group is a Panamanian business that provides back office and customer service support to renowned American companies that specialize in the area of health insurance. We are currently looking for career-minded individuals, who are eager to start or continue their careers in a professional office environment. This position includes...


  • Panama Go2 A tiempo completo

    **Title: Customer Service Representative** We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with...


  • Panama Pole Star Global A tiempo completo

    **This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)** **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation -...


  • Panama Pole Star Global A tiempo completo

    **This is a shift based role in which 50% of your time will be spent working nights.** **The current shift pattern**: 3 weeks of daytime working followed by 3 weeks of nighttime working on rotation. This will be on a 3 days on and 3 days off basis. **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and...


  • Panama Prometeo Talent A tiempo completo

    **About the company**: **RoverPass **is a startup focusing on the campground and RV park industry. They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business. We are a small team and require a hands-on and hungry approach **About the position**: The **customer support representative**...


  • Panama iQor A tiempo completo

    **Summary**: As a Sales Representative, you will maintain exceptional customer service while providing support for customer’s inquiries about lost or damaged devices, device upgrades and resolve customer issues. You will engage with the customer to understand their technology and sell protection/tech support solutions. **Sales Representative...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we’d love...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we’d love...


  • Panama Tetra Pak A tiempo completo

    **What you will doAs a Customer Service Representative you will**: Monitor order fulfillment of packaging material and additional material. Manage all steps of Order Fulfillment Packaging Material operations: management, design, administration, invoicing, claim administration, logistics. Create synergy with internal functions like planning, logistics,...


  • Panama Philips A tiempo completo

    **Job Title**: Customer Service Representative Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...


  • Panama Philips A tiempo completo

    **Job Title**: Customer Service Representative - Job Posting Description Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are...

  • Dsr Manager

    hace 3 días


    Panama Medline Panamá A tiempo completo

    StartFragment Job Description Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives. Provide analysis of business and sales results to support international markets. Responsibilities Review International financials and identify figures which are not expected / aligned with...


  • Panama Brainrocket A tiempo completo

    Due to the growing demand within our operational activity, we are currently looking for Customer Support Agent to join, on a full-time basis, our Lacias Panama Team. **Requirements**: - Excellent written and verbal Portuguese and English skills - Experience working with customer support - Analytical skills - Ability to work in multitasking...

  • Dsr Manager

    hace 2 semanas


    Panama Medline Panamá A tiempo completo

    StartFragmentJob Description Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives. Provide analysis of business and sales results to support international markets. **Responsibilities**: Review International financials and identify figures which are not expected / aligned with...


  • Panama Binance A tiempo completo

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...


  • Panama Yomali A tiempo completo

    **Main Responsibilities** You are the front line representative for our customers. The first impression and world-class service you provide will determine the customer’s happiness. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Knowing our products inside and out in order to assist all customers. -...


  • Panama Estée Lauder Companies A tiempo completo

    Point of Sale Support Representative Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are...


  • Panama Philips A tiempo completo

    Job TitleCustomer Service RepresentativeJob DescriptionJob Posting DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are...

  • Sales Representative

    hace 24 horas


    Panama Holliston LLC A tiempo completo

    **SALES REPRESENTATIVE** **Sales Representatives Needed for Team in Global Holdings Company** **If you want to be part of an international company and want to help us grow an outstanding support team, if you feel that your skill set matches our requirements, then we would like to talk to you.** **Our requirements**: Proficient in English Excellent...