Customer Success Sr. Advisor
hace 2 semanas
Customer Success Sr. Advisor Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, knowledge sharing, and minimizing churn. CSM's provide insights on customers-to-business interactions, improve customer experience through account support, and handles customer complaints and requests.
Keeps customers informed on the latest information regarding a particular Quest product or set of products. Responsibilities -Acts as a trusted advisor for a given set of customers-Maintain cadence of communicating with customers to ensure successful deployment of our products, validate ongoing use, and identify expansion opportunities-Ensure customer is aware of the training, support, video tutorials, forums, and other resources available to them online, via webinars, etc.Effectively interacts with other departments, including support, development, product management, sales, presales, post-sales, and renewals as necessary to help resolve customer issues-Responsible for having general knowledge of the customer’s environment and use of the Quest product or set of products, maintaining the customer’s information within Gainsight-Provides customers information about upgrades, patches, and other technical information as it becomes available, conducts regular calls and case reviews with the customer, generates regular status reports and quarter reports-Understand customer needs and pull in resources as appropriate to support the customer and reduce the risk of churn-Identify and proactively address risk to renewal-Identify current stakeholder contacts in the customer organization-Identify customers at a level of satisfaction that could be considered for a case study or reference-Consistently monitor and capture activities and contacts in Gainsight-Monitor Service Requests for accounts subscribed to our Premier Support services Qualifications - Ability to understand high level product specifications
- Previous experience in the software industry
- Be a self starter with the ability to take ownership of your key accounts - Exceptional communication skills, highly organized, collaborative, and detail oriented
- Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals. Positive attitude with a desire to help our customers reach their goals. Ability to effectively manage customer and staff relationships, promptly respond to queries, ensure promises are kept and manage expectations. Experience in coordinating and collaborating with diverse teams/roles to identify and achieve common goals within defined timeframes. Ability to multi-task simultaneous issues and/or escalations
- Experience in managing projects, coordinating with team members, developing plans, and setting deadlines. Language: English requiredPreferences-Experience with -Experience with Gainsight or other customer success software-Customer Success Management certificationsCompany Description At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We’re not the company that makes big promises. We’re the company that fulfills them. We’re Quest: Where Next Meets Now.
-
Customer Success Sr. Advisor
hace 1 semana
Panama Onelogin A tiempo completoCustomer Success Sr. Advisor (ISM) Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as...
-
Customer Success Sr. Advisor
hace 1 semana
Panama Onelogin A tiempo completoCustomer Success Sr. Advisor (MPM) Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as...
-
Customer Success Sr. Advisor
hace 4 semanas
Panama Onelogin A tiempo completoCustomer Success Sr. Advisor (Platform Management) Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of...
-
Customer Success Sr. Advisor
hace 15 horas
Panama Onelogin A tiempo completoCustomer Success Sr. Advisor (Platform Management) Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of...
-
Customer Success Sr. Advisor
hace 2 semanas
Panama Quest Software A tiempo completoOverview: This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales,...
-
Customer Success Sr. Advisor
hace 2 semanas
Panama Quest A tiempo completoResponsibilities -Acts as a trusted advisor for a given set of customers-Maintain cadence of communicating with customers to ensure successful deployment of our products, validate ongoing use, and identify expansion opportunities-Ensure customer is aware of the training, support, video tutorials, forums, and other resources available to them online, via...
-
Customer Success Manager
hace 5 días
Panama Simera A tiempo completoThe Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer relationships.Key ResponsibilitiesAct as the main point of contact for customers, providing guidance and support throughout the customer journeyIdentify customer needs and develop and implement customer...
-
Customer Success Manager
hace 4 semanas
Panama Simera A tiempo completoThis includes identifying customer needs, developing and implementing customer retention strategies, and working closely with other departments to ensure that customer goals and objectives are met. The Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer...
-
Customer Success Manager
hace 2 semanas
Panama ELEVATE EMEA A tiempo completoELEVATE Customer Success Manager Who we are... ELEVATE’s vision for helping companies drive revenue growth is at the forefront of our industry. We strive to deliver ultra-high value to our Fortune 1000 customers and customers who want to be disruptive via an outsourced sales and marketing lead generation function that ensures they meet their objectives...
-
Customer Success Manager
hace 2 semanas
Panama ELEVATE EMEA A tiempo completoELEVATE Customer Success Manager Who we are... ELEVATE’s vision for helping companies drive revenue growth is at the forefront of our industry. We strive to deliver ultra-high value to our Fortune 1000 customers and customers who want to be disruptive via an outsourced sales and marketing lead generation function that ensures they meet their objectives...
-
Customer Success Partner
hace 2 semanas
Panama Senator International A tiempo completo**We have a vision larger than the ocean**: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.?We count on our people to make it happen. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our...
-
Client Advisor
hace 4 días
Panama Louis Vuitton A tiempo completoPOSTE Louis Vuitton is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover your Clients...
-
Client Advisor
hace 4 días
Panama Louis Vuitton Malletier A tiempo completo**Position**: Louis Vuitton is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover your...
-
Change Management and Digital Training Sr. Advisor
hace 4 semanas
Panama Dell Technologies A tiempo completoChange Management & Digital Training Sr. AdvisorInnovative projects that deliver cutting edge results do not run themselves. The Change Management and Training Lead within the Data Analytics and Automation team ensures projects to advance our team members digital transformation capabilities run seamlessly, from start to finish. Our team manages projects and...
-
Customer Success Project/program Manager
hace 4 semanas
Panama Dell Technologies A tiempo completoCustomer Success Project/Program ManagerManages projects, typically from initiation through delivery. Coordinates cross-functional teams through meetings and progress measurement activity, which bring distinct, specific projects to completion on time and within budget.Join us as a Customer Success Project/Program Manager on our Customer Success team in...
-
Seasonal Client Advisor
hace 2 semanas
Panama LVMH A tiempo completo**Poste** Louis Vuitton is seeking a highly motivated, curious and customer focused Seasonal Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele based in Panama City. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By...
-
Junior Customer Success Specialist
hace 4 semanas
Panama Hostinger A tiempo completoDo you dream of launching your career in IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed? We've got a match! We are looking for a **Junior Customer Success Specialist** to join our...
-
Associate, Customer Success Manager
hace 4 días
Panama LSEG (London Stock Exchange Group) A tiempo completoWe are looking for an individual who can be highly collaborative and communicative with our existing client base and different internal business functions within the firm. This client facing role drives transformation and innovation across our solutions, elevating our client experience. Role Responsibilities & Key Accountabilities: - Supporting the Due...
-
Security Technical Program Manager Sr Advisor
hace 4 semanas
Panama Dell Technologies A tiempo completoSecurity Technical Program Manager Senior AdvisorThe Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell's business. We are currently experiencing incredible growth in order to meet the security needs of the world's largest technology company. With team members located in over 15 countries, you will have an...
-
Security Technical Program Manager Sr Advisor
hace 2 días
Panama Dell Technologies A tiempo completoSecurity Technical Program Manager Senior AdvisorThe Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell's business. We are currently experiencing incredible growth in order to meet the security needs of the world's largest technology company. With team members located in over 15 countries, you will have an...
