Onsite Solutions Content Specialist

hace 4 días

Panamá, Panamá Grainger A tiempo completo

**Work Location Type**:Hybrid**

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

**Primary Function**

In this role, the Onsite Solutions Content Specialist is responsible for validating and inputting KeepStock information through coordination and/or collection from internal business partners to support existing customer site transitions and new customer site setups. All to help us deliver on key organizational objectives.

Included in KeepStock information is the customer, product, storage, slotting, user, and billing group information as well as interfacing with Onsite Operations team members & Regional Project Leads.

Success in this role is achieved by flawlessly enabling our business partners to implement our inventory management solution as evidenced by efficient cycle times, completeness and accuracy of information, and customer and business partner satisfaction.

**Main Duties and Responsibilities**

Responsible for product information activities such as:
Review and validate all site setup information collected from customers and field partners through site setup activities to ensure accurate data is properly loaded for existing customer transitions and new KeepStock customers setups into Workstation.

This includes, but is not limited to:

- Site Setup
- File Retrieval: Consumption users, site setup files (Snowflake)
- Replenishment Product / Customer Product Setup
- Storage Area / Storage Unit Setup
- Slotting of Customer Product
- Billing Group Setup and Proper Association
- Consumption User Setup
- Site Setup Accuracy Self and/or Peer Review

Accountable for meeting site creation and data input cycle time and accuracy goals.

Collaborate with Onsite Operations team members and/or Regional Project Leads when data inaccuracies are identified to find resolution, prevent issues at customer go-live and ensure accuracy.

**Education and Experience**
- BA/BS or equivalent preferred.
- 1-3 years of experience in related field preferred.
- Proven experience with data review, validation, input, and the associated processes preferred.
- Demonstrated ability to build relationships with internal business partners. Proven verbal and written communication skills that can work in complex situations with professionalism.
- Proficiency preferred with Excel and Word processing.
- Models' customer focus in terms of response time, commitment and resourcefulness.
- Excellent attention to detail with focus on accuracy, consistency, and quality of data.
- Strong Organizational and Executional Skills that deliver results.
- Strong Data Analysis and Problem-Solving Skills.
- Bilingual (English/Spanish
- Read, Write, Speak)

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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