Cloud IT Operations Engineer Senior

hace 4 días


Panama Tigo A tiempo completo

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for youWe believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

Within the Sales & Care platform and all the integration points (E2E view of the solution).Responsible to define Monitoring Control Points, integrate with NOC's Fault Management system and give orientation to the NOC about monitoring and 1st level of support procedures.Ensuring the B2B IT Platforms and services adhere with relevant regulatory, corporate and centralized governance, standards, and policies.Providing reporting on SLA, OLA, SLO and/or KPIs for B2B IT services.Understanding and guiding the B2B E2E IT Service Team using agile methodologies. Understanding cloud-related concepts, such as: PaaS, IaaS, SaaS, Public Cloud Architectures and Cloud integration technologies.Key Interfaces.B2B Product team to ensure that the services are aligned with B2B product quality.Works closely with IT, Engineering and other Service Assurance (SA) teams in SEM and Tigo Operations to ensure operational and management considerations are incorporated into the B2B IT Platform and services.



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