Account Project Manager

hace 5 días

Panamá, Panamá Inevent A tiempo completo

Account Project Manager (Enterprise) Responsibilities Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);Review client concerns and seek to improve all aspects of the client experience with the company;Constantly promote the value of the InEvent platform and upselling through customer/client experience;Grow and expand clients platform usage within their organization;Suggest optimization of existing processes within all Customer Success initiatives;Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.Ideal profile 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;Experience in client retention and continuous usage of the solution/service;Exceptional ability to communicate and foster positive business relationships;Technical skills is a must;Accountability and personal organization are essential;Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;Available to work from 12 PM to 8 PM Eastern Time.PERKS: - Health InsurancePaid Time Off (PTO)Language Learning ProgramsBirthday Gift and Work Anniversary GiftsBirthday Off CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

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