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**SHIFT**: Rotating shift pattern of days and nights Mon-SunWorking **h 5-6 days a weekAbout Pole Star: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation.
We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia.
Teams are made up of over 19 nationalities, speaking 25 different languages.The Opportunity: We are looking for a Customer Support Representative to join our Panama based Customer Support Team.
The aim is to provide customers and distributors with excellent customer support at all times.
This primarily relates to training on Pole Star products and giving assistance on all variety of queries as required.
Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.Work as part of Key Account teams (Sales, Finance and Technical Support).
Look out for sales opportunities and ensure they are communicated to the Sales Team.Contribute to new product development and implementation.Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required.Required Skills: At least 2 years' experience in a customer facing roleExperience or exposure to the maritime industry.Fluency in English and Spanish or FrenchExceptional attention to detailExcellent communication skills, both spoken and written - for many of our customers, English is not their first languageAn exceptional telephone manner, including excellent listening skillsStrong PC skills and proficiency in all MS Office softwareEnthusiasm for TechnologyCustomer support experience working within a SaaS, technology and/or finance related environment would be an advantage.We will also insist that you can have fun in our family-oriented environment while delivering on our vision to delight the customerAdditional Skills: We are looking for an individual who is: Open-minded, flexible, creative, energetic and enthusiastic.Able to keep calm under pressureReady to take responsibility and use initiativeA team playerWilling to learn and develop within the roleHungry for process improvement and innovationEmployee Benefits: Competitive SalaryHealth InsuranceLife assurance, funded to 3x salary & EAP programmePrivate pension scheme30 days annual leave5 wellness daysRefer-a-friend recruitment bonusUnlimited learning and development opportunities
