Bilingual Customer Service Representative

hace 1 semana

Panamá, Panamá Omnie A tiempo completo

Our client is seeking a highly motivated and experienced Bilingual Technical Support Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively. You will act as the primary point of contact for troubleshooting, guidance, and personalized support for our products and services.

**Responsibilities**:

- Utilize your technical expertise to assist customers with troubleshooting and resolving technical issues related to our products or services.
- Provide clear and concise instructions to customers, helping them understand and resolve technical issues.
- Collaborate with internal teams to escalate and resolve more complex technical challenges, ensuring seamless service delivery.
- Document and maintain detailed records of customer interactions, technical issues, and resolutions in the CRM system.
- Stay up to date with product/service knowledge, industry trends, and best practices in technical support and customer service.
- Identify recurring technical issues and communicate suggestions for product enhancements or service improvements to the appropriate teams.
- Assist in creating and updating troubleshooting guides, FAQs, and other resources to enhance customer support efficiency.
- Build and maintain strong relationships with clients by understanding their unique technical needs and providing tailored support.

**Requirements**:

- Proven experience (3+ years) in a technical support or customer service role.
- Strong understanding of troubleshooting processes, technical problem-solving, and customer service best practices.
- Proficiency in using CRM systems and technical support tools.
- Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
- Ability to explain technical concepts in a clear and simple manner to non-technical customers.
- Experience handling multiple tasks and prioritizing workloads effectively in a fast-paced environment.
- Strong organizational skills with a keen attention to detail.
- A proactive approach to identifying and addressing customer issues and needs.
- Ability to work independently and as part of a team, with a positive attitude and willingness to adapt to new challenges.

**Qualifications**:

- High school diploma or equivalent required; additional education or certifications in IT, technical support, or related fields are a plus.
- Familiarity with troubleshooting software, hardware, or network-related issues is highly desirable.

**Schedule**:

- Saturday-Wednesday 6AM-2PM PST

**Wage**:

- $6USD/hour

This role offers the opportunity to work in a dynamic environment where your skills and contributions make a direct impact on the customer experience.
If you are passionate about providing exceptional technical support and building positive relationships, we encourage you to apply

Pay: B/.6.00 per hour

Expected hours: 37.5 per week

  • Bilingual Customer Support Representative

    hace 4 semanas

    Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Bilingual Customer Support Representative Location: Remote (CST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and...

  • Customer Service Representative

    hace 3 semanas

    Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo

    **Job Title**: Customer Service Representative **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer Service...

  • Customer Service Representative

    hace 3 semanas

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 1300 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Service Representative

    hace 3 semanas

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 7:00 AM to 3:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Service Representative

    hace 4 semanas

    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Customer Service

    hace 6 días

    Panamá, Provincia de Panamá, Panamá Global Resort Options A tiempo completo

    **Job Title**: Customer Service Representative **Working Hours**: Monday to Friday 9:00 am - 5:00 pm **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...

  • Onsite Customer Service Representative

    hace 4 semanas

    Panamá, Panamá First Enroll, S.A. A tiempo completo

    We are looking for a full-time English speaking Customer Service Representative to support the customer service function of our portfolio of insurance clients. Given our investments in technology and systems, strong computer skills are required for this role. Experience in the insurance industry is a plus, but not required.

  • Onsite Customer Service Representative

    hace 1 día

    Panamá, Panamá First Enroll, S.A. A tiempo completo

    We are looking for a full-time English speaking Customer Service Representative to support the customer service function of our portfolio of insurance clients. Given our investments in technology and systems, strong computer skills are required for this role. Experience in the insurance industry is a plus, but not required.

  • Customer Service Representative

    hace 1 semana

    Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Company OverviewEf Education First is a leading international education company that offers language courses and cultural exchange programs. We are committed to helping people learn languages and connect with others from around the world.Job DescriptionWe are seeking a highly skilled and compassionate Customer Service Representative to join our Emergency...

  • Customer Service Ambassador

    hace 2 días

    Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completo

    About Us">At ENTERPRISES 0206 PANAMA, S.A., we value our customers and strive to provide exceptional service. We are seeking a Customer Service Representative to join our team.

  • Technical Customer Service Representative

    hace 1 semana

    Panamá, Provincia de Panamá, Panamá Tax Goddess A tiempo completo

    **Only Resume in English will be considered** At Tax Goddess Business Services, PC (TGBS), we're not your average CPA firm. We’re a vibrant, innovative team led by the red-headed, fire-breathing Tax Goddess herself, Shauna A. Wekherlien, CPA. Our mission? To deploy over 450+ federal and thousands of state & local tax strategies, saving our clients more...

  • Customer Service Representative- Work From Home

    hace 3 días

    Panamá, Panamá GC Realty & Development, LLC A tiempo completo

    **Don't Choose Between a Career and Your Family! Join Us As a Remote Customer Service Representative** **GC Realty & Development, LLC **has an incredible work-from-home opportunity available for a person with the right qualifications and a strong work ethic. As a **remote (anywhere within Panama) customer service representative **with our property...

  • Customer Service Analyst

    hace 7 días

    Panamá, Panamá QuidelOrtho A tiempo completo

    **The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • Customer Service Manager

    hace 3 semanas

    Panamá, Panamá Live And Invest Overseas A tiempo completo

    A rapidly growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for an English-speaking individual for the full-time position of Customer Service Manager.Want to help people realize their dreams of living in Panama and other places abroad?We're looking for a Customer Service Manager to join our team. This...

  • Aih Panama Customer Service Account Specialist

    hace 3 semanas

    Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completo

    The Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...

  • Aih Panama Customer Service Account Specialist

    hace 3 semanas

    Panamá, Provincia de Panamá, Panamá ACE Hardware A tiempo completo

    The Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...

  • Sales Development Representative

    hace 4 semanas

    Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **NOTE**: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. Discover a world of career possibilities with Sagan. **Position Overview**: We are seeking a proactive and dynamic Sales Development Representative to...

  • Customer Service Manager

    hace 7 días

    Panamá, Panamá Live And Invest Overseas A tiempo completo

    A rapidly-growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for a English-speaking individual for the full-time position of Customer Service Manager. Want to help people realize their dreams of living in Panama and other places abroad?

  • Human Resources Service Representative

    hace 1 semana

    Panamá, Panamá Grainger Businesses A tiempo completo

    **Work Location Type**: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...

  • Customer Service Training Specialist

    hace 1 semana

    Panamá, Panamá, Panamá Iqor A tiempo completo

    Job Overview">We are seeking a highly skilled Customer Service Training Specialist to join our team. As a key member of our training department, you will be responsible for creating and delivering engaging training programs that meet the needs of our contact center employees.">About Us">iQor is a leading provider of customer service solutions, with a...