Sr. Manager Omnichannel Fulfillment Lam

Purpose & Overall Relevance for the Organization:
- Implement and drive continuous process improvements for SCM Omnichannel Fulfillment topics to deliver on-time availability, monitor all the links from factory to customer, ensure standardization of processes in the region, drive KPIs follow-up and tools, and ensure right communication amongst omnichannel fulfillment stakeholders.- Key Responsibilities:
- Lead the OF Excellence team by connecting with the countries and regional channels to provide the countries with a clear strategy for execution.
- Alignment with regional areas on processes, roles and responsibilities.
- Demand planning: Inventory
- Customer service (WHS): Conversion rate, OB cleansing, confirmation process.
- eCom: Inventory management, order fulfillment.
- MOPs: Inventory aging and master data
- Define the operating rhythm with the order fulfillment community in the countries, omnichannel fulfillment regional team, and also with regional areas.
- Provide clear guidelines on order fulfillment execution topics in alignment with regional stakeholders.
- Develop appropriate digital tools to support KPI tracking and visibility of important topics, such as pre-sale conversion rate and inventory, to enable better decision-making and achievement of omnichannel fulfillment objectives and targets.
- Benchmark on order fulfillment topics amongst LAM countries and with other markets.
- Lead order fulfillment workshops and follow up on actions.
- Lead, coach, and, develop a team of Omnichannel Fulfillment team.
- Work cross-functionally across the supply chain with the markets and regional teams to support the achievement of on-time availability and in-full delivery.
- Provide guidelines for inventory management and stock to ensure SAP and warehouse management systems are synchronized and maintain a high level of stock accuracy.
- Provide availability reports/tools for the countries to communicate to Sales Organizations and support business decisions.
- Enable business principles for customer deliveries against commercial and service requirements.
- Lead monthly meetings with countries to follow availability and inventory projections, align on market priorities/expectations, and warehousing and distribution performance and outlook.
- Develop guides for special business processes (e.g. Never Out Of Stock, Launch Management etc.) with the omnichannel fulfillment view.
- Ensure all omnichannel fulfillment policies are enforced updated and then communicated to internal customers and stakeholders.
- Coordinate and lead omnichannel fulfillment-related policies and procedures update, and provide support for projects.
- Knowledge, Skills and Abilities:
- Broad and deep knowledge in order management, order fulfillment, or omnichannel fulfillment area, combining theoretical and practical knowledge.
- Proven experience and ability to interact and navigate with different levels of seniority in various markets and functions.
- Strong strategic mindset, planning, and ability to prioritize different tasks.
- Change management experience.
- Demonstrating initiative and acting result-oriented
- Ability to challenge the way in which things are done.
- Excellent communication and presentation skills.
- Analytical and process thinking.
- Secure motivation of the team under responsibility.
- Set performance targets and provide ongoing coaching and effective feedback with each direct report aiming at reliable service and a higher level of professionalism.
- Secure a collaboration environment with all direct reports on all interfaces.
- Strong skills in MS Office (Excel/Access; Outlook; Word; PowerPoint) and SAP knowledge.
- Fluent in English (written and oral).
- Key Relationships:
- Order Fulfilment in the countries (LAM)
- Product Supply LAM
- Wholesale Regional LAM
- Demand Planning LAM
- MOPS LAM
- Requisite Education and Experience / Minimum Qualifications:
- Minimum of 7 years of experience in supply chain (knowledge in Order Management).
- Minimum of 5 years of experience managing people.

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