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Order Management Specialist

hace 2 semanas

Panamá, Panamá Estee Lauder A tiempo completo

**Description**:
The Order Management Specialist is responsible for efficiently processing and fulfilling customer orders to ensure they are received on time. Their primary purpose is:

- Timely and accurate order processing in SAP.
- Monitor & evaluate all order issues and resolve discrepancies.
- Analyze open order reports to ensure all issues are removed from the order to comply with the order cycle.

Key Responsibilities
- Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts. (15%)
- Inclusive of Retail Partner and FSS
- Inclusive of saleable/non-saleable
- Inform customers of PO errors and be able to summarize transmission errors to include inactive/discontinued codes, incorrect SRP’s, etc., to improve retailer service level. (5%)
- Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met (10%)
- Create daily Open Order reports; import into spreadsheets using advanced Excel capabilities and analyze key activities relating to order cadences and making decisions on communication & execution tactics with internal partners (15%)
- Drive efficiencies through daily order management practices to include SAP Proposal Review (SPM) review, Incomplete Orders, and generation of weekly reports (Short Ship, Order Transmission, PO Log), which ensure Retailer commitments are met on a timely basis. (25%)
- Query all orders received to ensure they are within cycle time. Seek the status of outstanding unreleased Launch orders to the event management team to determine the course of action for those orders for US accounts only. (10%)
- Issue status of all orders, shipments, stock lists, and material availability. (5%)
- Understand retailer process for Purchase Order (PO's). Execute order maintenance for backorder POs and cancel date extensions to enable shipments. Consider all aspects to align with Retailer ship schedules. (5%)
- Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc. (10%)
- Other system execution tasks as needed (SAP/UPS/Citrix/Qlikview/BI/Warehouse Execution Systems)

**Qualifications**:

- Excellent organizational skills and attention to detail with analytical, written, and verbal communication skills
- Analytical & problem-solving skills.
- Ability to deal w/ambiguity & confidential information.
- Deep hands-on experience in using data reporting and visualization tools.
- Strong proficiency with Microsoft Office, especially Excel (VLOOKUP’s, Formulas, etc)
- SAP experience preferred.
- Process-oriented with an understanding of how transactions flow and the impacts both up and downstream
- Strong in Excel and all Microsoft Office tools
- Knowledge of reporting
- High Effective Communication
- Confidentiality is a must.
- Sense of Urgency
- Strong Leadership and Management competencies
- Self-Driven with Adaptability and Learning Agility