Dispatch Manager

hace 4 días

Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

Company looking for a Dispatch Manager with strong leading skills. Oversees the capacity planning for all field operations activities, including the building and updating of schedules / calendars for all work order types Develops and executes strategic business plans, operational goals, and Provide overall leadership and management of all aspects of CUPD Boulder Dispatch operations, which includes the development and implementation of policy and procedures scheduling and staffing, training and employee development, and the evaluation of performance of dispatchers and the Assistant Communications Manager Develop a long-term communication plan Oversee the direction, administration and overall design and configuration of the CAD system by anticipating technological and operational solutions to work unit needs and sources, and recommending and implementing these solutions Implement all approved short-term implementation strategies that improve service response quality Lead and coordinate long term implementation strategies with the Deputy Chief of Support Services and IT personnel Identify areas for growth and develop trainings to ensure that unit staff are complying with applicable policies, procedures, guidelines, and protocols and to provide effective and efficient emergency communication services Collect information about work unit effectiveness to improve quality of service Analyze data to identify further areas for service development

**Requisitos**:
Experience leading a Dispatch Team Drive a culture of urgency and on-time, service delivery Drive close collaboration and partnership with stakeholders, customer service, sales, IT, HR, Training, Communication, Labor, and HQ partners Establish and manage an ongoing governance structure for daily dispatch Partner with all levels in the organization to drive service delivery on due date Communicate with key stakeholders to secure continuous organizational commitment and alignment Evaluate and analyze dispatch processes to identify areas for improvements

Beneficios

Paid Health & Life Insurance Perfect Attendance Bonus (Paid Monthly) Referral Program

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