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Job Description The Senior Digital Workplace Engineer reporting to the IT Digital Workplace Supervisor, is an individual contributor responsible for focus is on Microsoft technologies and implementations in enterprise environments, communication and collaboration systems, and workplace services including desktop solutions, collaboration technologies, upgrades, migrations and evergreen scenarios and enablement of secure remote working environments. Deep understanding and experience in Microsoft 365 environments including implementation of Exchange, OneDrive for Business, Teams, and SharePointDeep understanding and experience in Active Directory / Azure Active Directory.Strong experience working with automation tools such as PowerShell, and various scripting tools.Solid understanding of Active Directory (group policy management, Sites and Services, Users and Groups)Delivery of successful O365 Tenant to Tenant migrations.Deep understanding migration tools from Sharegate and BitTitan experience a plusStrong understanding of cloud computing technologies, emerging trends and related technologyAble to articulate pros & cons of design/architecture decision across a wide spectrum of factors - e.g., latency, storage, startup/shutdown, network, end user experience, etc.Knowledge of IT Security and compliance.Knowledge of Networking fundamentals.Knowledge of Active DirectoryKnowledge of Device DeploymentProvide guidance and recommendations for the definition of targetsContribute to the digital workplace strategy, roadmap and technical definitionUnderstand and identify problems, analysing and helping to identify the appropriate solutionCollate data and provide basic reporting, build your knowledge base, document cases and conduct retrospectives to learn from incidentsStrong record of people management in a technical environment, including communication, negotiation and conflict resolution skillsStrong written and verbal communication skills, ability to form strong business relationships across all functionsSolid business planning experience, demonstrating a track record of success as a business leader and have the ability to collaborate with various departments to achieve mutual successTimeliness in all actions with quality consciousness towards services received and providedExtensive proven experience of project management techniques including planning, resource allocation, prioritization and escalation within an international telecom environment. Strong vendor management experience. Expertise in driving operational efficiencies through innovative partner and vendor managementDemonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice Significant negotiation skills, both commercially and complex delivery disciplinesDemonstrates strong ability to work under pressure with multiple competing priorities.Strong ability to work logically through a fault timeline.Strong ability to create and maintain process adherenceDemonstrates the ability to relate technical faults to financial and customer impact both for them but also to articulate in a meaningful way for the teamsDeep understanding of ITIL framework and processes Graduate level (Bachelors or higher) degree in an Information Technology or related field.
Significant technical job experience (5-10 yrs plus)At least one Microsoft certification is required.ITIL 4 Foundation
