Front Desk/ Office Assistant

hace 1 semana

Panamá, Panamá Boston School International A tiempo completo

**Description**

FRONT DESK - OFFICE ASSISTANT

Purpose of Role

Act as the first point of contact for all client. Support the smooth operation of an office by managing reception duties and providing general administrative support. This role plays a key part in strengthening communication between the school and its community, while also supporting administrative processes and promoting the school’s values and services.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities

Customer Service Responsibilities
- First point of contact: Greet visitors, clients, and employees in a professional manner.
- Visitor management: Register and direct guests, issue visitor badges, maintain security protocols.
- Information distribution: Provide basic information about the company or office procedures.
- Clerical support: File documents, photocopy, scan, and maintain records.
- Scheduling: Assist with booking meetings, conference rooms, and appointments.
- Supplies management: Order and manage office supplies and inventory.
- Support to staff: Assist various departments with basic administrative tasks.
- Visitor management: Register and direct guests, issue visitor badges, maintain security protocols
- Providing Information: Offer accurate information on school services and procedures.
- Follow-Up: Ensure timely follow-up with customers on unresolved or pending issues.

Skills, Qualifications and Experience
- Communication skills (verbal & written) - clear, professional, and courteous
- Customer service skills - friendly, helpful, and attentive
- Organizational skills - able to manage tasks, files, and schedules effectively
- Multitasking - handle multiple responsibilities at once
- Problem-solving - manage unexpected situations calmly and effectively
- Attention to detail - accurate data entry and message taking
- Time management - prioritize tasks to meet deadlines
- Technical skills - proficiency with:

- Office software (Microsoft Office: Word, Excel, Outlook)
- Office equipment (printers, scanners, phone systems)
- Language Skills: Proficiency in the local language; bilingual or multilingual skills are often preferred.
- High school diploma or currently pursuing an university degree (required)
- 1 year of experience in a front desk, receptionist, or administrative assistant role is often preferred
- Legally authorized to work in Panama City, Panama

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

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