Service Coordinator

hace 3 días


Panama Abb A tiempo completo

The Service Coordinator occupies an important position in the execution of Service projects and activities related to Motion Business in Panama. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection.Reporting to the Service Manager you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.Your responsibilitiesBuilding sustainable customer relationships to ensure local client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice. Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes. Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system.

Working with other ABB units and teams to harmonize service activities and maximize service sales at every opportunity. Identifying key improvement opportunities in products, services and processes, and disseminating the findings.Your background5 years of experience in services working as service coordinator with motion equipment.Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing in the motion industry.Knowledge of SAP, project management and incoterms.Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills.A Bachelor's degree in careers related to Logistics, Administration or Project Management.Advanced English.



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