HR Services Rep

hace 2 semanas

Panama Caterpillar A tiempo completo

**Career Area**: Human Resources Job Description: IT IS YOUR TIME Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.

Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
- Requires a high school diploma with some advanced education preferred
- 1 to 2+ years of progressive job-related experience (Customer Service)
- Computer skills
- Advanced English/Spanish *Optional: Portuguese Behavioral Skills:

- Problem-solving skills to identify solutions
- Maintain confidentiality and excellent interpersonal relationship

Also becomes increasingly familiar with the company’s processes, systems and methodologies. A more senior Representative and the supervisor/manager typically direct work. Acts with more independence than the Customer Support Representative I. Duties include meeting expectations in delivering results, learning to consider alternative courses of actions, making timely decisions and developing communication skills, serving as a Subject Matter Expert (SME) for the team’s process, and working with the process owner to update the documentation.

Participates in quality improvement projects identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanor. The position manages the completion of its own work assignments and coordinates work with others. It also trains and mentors new team members.

Typical internal customers include various contacts throughout the Caterpillar organization. Work generally follows established procedures and patterns with review in progress and at completion. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc Caterpillar is an Equal Opportunity Employer (EEO).

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