Euc Onste Support Engineer

hace 5 días


Panamá, Panamá Skysys A tiempo completo

Job Purpose The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
**Operation Roles and Responsibilities ? Technologies**: Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products -Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.
? IT Tools - SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) Basic experience in IT industry Good client management & communication skills Good Understanding of ITIL concept & Service Now Computer OS/Peripherals troubleshooting.
Asset/Inventory Management Ensure tickets are updated on time and adhere to required SLA.
Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC requests using Service NOW ticketing tool Performing Hardware/Software installation (understanding of deployment tools like SCCM) End-user support - Break fix & Service Requests Desktop/ Laptop/Network Printers Management.
Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment using SCCM & Auto Pilot VDI technologies Citrix Xendesktop, Azure cloud PC.
Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
User Data Management (OneDrive, Office 365) Refresh of old asset from windows 7 to windows 10.
MTR Video conference support for meeting room and events.
Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.
Provide strong customer service for internal IT teams as well as Business Partners.
Work closely with the Server and Networking teams.
Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
Responsible for successful deployment and upgrades of laptops & workstations.
Ability to work independently and in a team environment.


  • Sr. Euc Engineer

    hace 4 semanas


    Panamá, Provincia de Panamá, Panamá Arganteal, Corp. A tiempo completo

    **Position Title**: Senior End User Compute (EUC) Engineer **Location**: Remote work from home in LATAM (Mexico, Costa Rica, Panama, Argentina, Belize, Brazil, Peru) **Duration**: Six (6) Months at Forty (40) Hours Per Week **Hourly Rate**: $50.00 US Dollars Per Hour **Work Hours: Must Work London, England based hours** **Description**: We’re looking for...

  • Sr. Euc Engineer

    hace 2 horas


    Panamá, Provincia de Panamá, Panamá Arganteal, Corp. A tiempo completo

    **Position Title**: Senior End User Compute (EUC) Engineer **Location**: Remote work from home in LATAM (Mexico, Costa Rica, Panama, Argentina, Belize, Brazil, Peru) **Duration**: Six (6) Months at Forty (40) Hours Per Week **Hourly Rate**: $50.00 US Dollars Per Hour **Work Hours: Must Work London, England based hours** **Description**: We’re looking for...

  • Network Support Engineer

    hace 2 semanas


    Panamá, Panamá Topmanage A tiempo completo

    **Día a día del Network Support Engineer**: - Atender incidencias ocasionadas a nível de nuestro Cloud Services y base instalada en OnPremise, dando respuesta inmediata ante cualquier situación que genere perdida del sistema al cliente. Ayudar a identificar la causa raíz del problema entre las distintas capas y buscar maneras de evitar que suceda....


  • Panamá, Panamá Chronos Consulting A tiempo completo

    Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the Global Support and Maintenance group, the Support Engineer will be Responsible for the technical support of the company’s products and solutions ...


  • Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completo

    Overview: One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT...


  • Panamá, Panamá FullStack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western...

  • Project Engineer

    hace 4 semanas


    Panamá, Provincia de Panamá, Panamá ABB A tiempo completo

    **Project Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This position...


  • Panamá, Panamá Paymentology A tiempo completo

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer,...


  • Panamá, Panamá Uptalent.io A tiempo completo

    Uptalent.io is a global platform that connects the most exciting companies in the world with top talent from Latin America. Our goal is to provide the best engineering talent to companies worldwide, delivering maximum value at a competitive cost. We are currently seeking a Remote Electrical Engineer to join our team. As a Remote Electrical Engineer at...


  • Panamá, Panamá Philips A tiempo completo

    JOB DESCRIPTION Job TitleRemote Service Engineer - CT & MRJob DescriptionRemote Service Engineer -Magnetic Resonance (MR) & Computerized Tomography (CT)In this role you'll be responsible for receiving, understanding, routing and handling customer technical requests such as product or service malfunctions. This family is technical in nature and works...


  • Panamá, Panamá Philips A tiempo completo

    JOB DESCRIPTION Job TitleRemote Service Engineer - IGT & DXRJob DescriptionRemote Service Engineer - Image Guided Therapy (IGT) and raios-x (DXR)In this role you'll be responsible for receiving, understanding, routing and handling customer technical requests such as product or service malfunctions. This family is technical in nature and works collaboratively...

  • Software Engineer

    hace 1 semana


    Panamá, Provincia de Panamá, Panamá SuperSummary A tiempo completo

    **About the Company** Lift Ventures, a remote-first startup studio whose portfolio of businesses has reached over 250 million consumers to date, is seeking a seasoned and talented software engineer for SuperSummary, our fast-growing EdTech business. SuperSummary is a subscription-based website and mobile app offering a library of professionally written...

  • Scada Jr Engineer

    hace 4 semanas


    Panamá, Provincia de Panamá, Panamá ABB A tiempo completo

    **SCADA jr Engineer**: **Do you share our vision for sustainability and our dedication to pioneering advanced technologies that drive the Ports industry forward and help our customers worldwide decarbonize it? At ABB Marine and Ports in Panama, we are focused on electrifying Container Terminals globally. Ports have many electrical consumers, such as...

  • Project Engineer Scada

    hace 4 semanas


    Panamá, Provincia de Panamá, Panamá ABB A tiempo completo

    **Project Engineer SCADA**: **Get ready to meet your amazing colleagues! We are a vibrant Panamanian organization that started our incredible growth journey in 2020. Currently, our team consists of 120 talented professionals, with an average age of 34, creating the perfect blend of youthful energy and seasoned expertise. Our diverse workforce primarily hails...


  • Panamá, Provincia de Panamá, Panamá Nestlé A tiempo completo

    **Division**:Técnico / Producción **Reports to**: Regional Project Engineer **Location**: Ciudad de Panamá **Main Purpose of the Job** Actively participate of thet Digital transformation within the market by leading the Customized Production Pillar. He will be required to work closely with different teams across the company, factories, IR, business,...


  • Panamá, Panamá Philips A tiempo completo

    **Job Title**: Remote Service Engineer - CT & MR **Remote Service Engineer -**Magnetic Resonance (MR) & Computerized Tomography (CT)** In this role you'll be responsible for receiving, understanding, routing and handling customer technical requests such as product or service malfunctions. This family is technical in nature and works collaboratively with...


  • Panamá, Panamá FullStack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and...


  • Panamá, Panamá Philips A tiempo completo

    **Job Title**: Remote Service Engineer - IGT & DXR **Remote Service Engineer -**Image Guided Therapy (IGT) and raios-x (DXR)** In this role you'll be responsible for receiving, understanding, routing and handling customer technical requests such as product or service malfunctions. This family is technical in nature and works collaboratively with the wider...

  • Escalation Engineer

    hace 2 días


    Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completo

    Overview: One Identity delivers identity governance, access management, and privileged account management solutions that facilitate and secure the digital transformation of our customers. Our solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. We are looking...


  • Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completo

    Overview: Do **you** **want to work in a fun and supportive environment? Do you want to join a world-class company where you can transform your career? At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can...