Remote Payments Support Engineer
hace 1 semana
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
The role of the Remote Payments Support Engineer is to help the support team resolve the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves. We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you
Tasks
We are looking for an enthusiastic, disciplined and dedicated individual who has a passion for working in the world of technology and mobile payments.
- Provide technical solutions and help resolve customer queries to the L1 team to help resolve customer queries, this includes knowledge management (documentation)
- Detect possible service interruptions to our partners and anticipate potential problems
- Incident management and root cause analysis
- Analyze service performance trends
- Escalate to the appropriate group a detailed issue tracking (ticket), status update to logger (requester)
- Process automation capabilities & detect possible procedural improvements
- Do follow-ups on the customer’s feedback
- Perform customer service monitoring value analysis
- Monitoring of specific transactional flows
- Participate in monitoring of internal operational processes
- Creation of system-generated alarms to anticipate potential partner service interruptions
The role is diverse especially as you'll be working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.
**Requirements**:
**What it takes to succeed**:
You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.
You will wear multiple hats on any given day, and you will know when to roll up your sleeves and get your hands dirty and know when to pull back and educate and enable the L1 support team to do the job just as you would do.
- Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience
- 5 plus years of Application/Product support experience
- Good Understanding of ISO 8583 messages, payment schemes, VISA and MasterCard
- Passion to engage in solving customer issues and helping them succeed
- A developed approach to troubleshooting customer and technical issues
- Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved
- Ability to manage and prioritize daily tasks based on business impact, maintaining focus on service level agreements
- Team player skills to collaborate inside and outside the organization to achieve team and product success
- You have a Player/Coach mindset
- Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward
- Experience with Postman or relevant tools
- Excellent verbal and written communication skills in English - to ensure customer issues and resolutions are understood, translated and documented accurately
- Working knowledge of Linux Commands, SQL scripts, Java
- Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc.
**WHAT YOU CAN LOOK FORWARD TO**:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
-
Payments Analyst
hace 4 semanas
Panamá, Panamá Tetra Pak A tiempo completoAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_We empower you to reach your potential with opportunities to make an impact to be...
-
Remote Electrical Engineer
hace 20 horas
Panamá, Panamá Uptalent.io A tiempo completoUptalent.io is a global platform that connects the most exciting companies in the world with top talent from Latin America. Our goal is to provide the best engineering talent to companies worldwide, delivering maximum value at a competitive cost. We are currently seeking a Remote Electrical Engineer to join our team. As a Remote Electrical Engineer at...
-
Network Support Engineer
hace 1 semana
Panamá, Panamá Topmanage A tiempo completo**Día a día del Network Support Engineer**: - Atender incidencias ocasionadas a nível de nuestro Cloud Services y base instalada en OnPremise, dando respuesta inmediata ante cualquier situación que genere perdida del sistema al cliente. Ayudar a identificar la causa raíz del problema entre las distintas capas y buscar maneras de evitar que suceda....
-
Senior Backend(Golang) Engineer
hace 1 semana
Panamá, Panamá The Wise Seeker Services A tiempo completoSomos una HR Tech enfocada en ofrecer servicios de descubrimiento de Talento. Nos centramos principalmente en la persona para poder proporcionar el mejor camino al desarrollo del Talento The Wise Seeker is looking for a Senior Back-End Engineer. The engineer will be working with development teams to record and put into practice best practices for both new...
-
Remote Service Engineer
hace 3 días
Panamá, Panamá Philips A tiempo completo**Job Title**: Remote Service Engineer - CT & MR **Remote Service Engineer -**Magnetic Resonance (MR) & Computerized Tomography (CT)** In this role you'll be responsible for receiving, understanding, routing and handling customer technical requests such as product or service malfunctions. This family is technical in nature and works collaboratively with...
-
Remote Service Engineer
hace 20 horas
Panamá, Panamá Philips A tiempo completoJOB DESCRIPTION Job TitleRemote Service Engineer - CT & MRJob DescriptionRemote Service Engineer -Magnetic Resonance (MR) & Computerized Tomography (CT)In this role you'll be responsible for receiving, understanding, routing and handling customer technical requests such as product or service malfunctions. This family is technical in nature and works...
-
Remote Service Engineer
hace 20 horas
Panamá, Panamá Philips A tiempo completoJOB DESCRIPTION Job TitleRemote Service Engineer - IGT & DXRJob DescriptionRemote Service Engineer - Image Guided Therapy (IGT) and raios-x (DXR)In this role you'll be responsible for receiving, understanding, routing and handling customer technical requests such as product or service malfunctions. This family is technical in nature and works collaboratively...
-
Remote Service Engineer
hace 3 días
Panamá, Panamá Philips A tiempo completo**Job Title**: Remote Service Engineer - IGT & DXR **Remote Service Engineer -**Image Guided Therapy (IGT) and raios-x (DXR)** In this role you'll be responsible for receiving, understanding, routing and handling customer technical requests such as product or service malfunctions. This family is technical in nature and works collaboratively with the wider...
-
Technical Support Engineer
hace 1 semana
Panamá, Panamá FullStack Labs A tiempo completoFullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western...
-
Payments Financial Institutions Sales Intern
hace 4 días
Panamá, Provincia de Panamá, Panamá JPMorgan Chase A tiempo completoPayments Sale Intern Panama We are looking for recent graduates to join our Payments Financial Institutions Team! The Payments Sales Intern is responsible for providing support to Payments Sales Manager which will enable each party to effectively call, close and win deals. **Responsibilities**: Support the Payments Sales Manager (PSM) and actively engage in...
-
Payments Financial Institutions Sales Intern
hace 4 semanas
Panamá, Panamá JPMorganChase A tiempo completo**JOB DESCRIPTION** - Payments Sale Intern Panama - We are looking for recent graduates to join our Payments Financial Institutions Team! - The Payments Sales Intern is responsible for providing support to Payments Sales Manager which will enable each party to effectively call, close and win deals. **Responsibilities**: Support the Payments Sales Manager...
-
Payments Financial Institutions Sales Intern
hace 2 días
Panamá, Panamá JPMorganChase A tiempo completo**JOB DESCRIPTION** - Payments Sale Intern Panama - We are looking for recent graduates to join our Payments Financial Institutions Team! - The Payments Sales Intern is responsible for providing support to Payments Sales Manager which will enable each party to effectively call, close and win deals. **Responsibilities**: Support the Payments Sales Manager...
-
Fraud & Payments Specialist
hace 1 semana
Panamá, Panamá, Panamá Pandora A tiempo completoDo you want to be a part of the world's leading jewelry company while putting your experience in Fraud & Payments into use?If yes, then we might have an exciting opportunity for youYou will be part of Pandora Latin America & Asia Pacific Team in an international organization of can-do spirited, passionate, and performance-driven people.The Fraud & Payments...
-
Technical Support Engineer
hace 1 semana
Panamá, Panamá Chronos Consulting A tiempo completoOur client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the Global Support and Maintenance group, the Support Engineer will be Responsible for the technical support of the company’s products and solutions ...
-
Senior Full Stack Engineer
hace 7 días
Panamá, Panamá Frontier A tiempo completo**Senior Full Stack Engineer** - **Remote**: - **Employee**: - **Full-time** **Requirements**: - 4 years of Full Stack Engineer experience - 2 years of TypeScript/JavaScript experience - 1 year of React experience - Experience with any backend language and a willingness to learn Go - Need to commit to GMT working time or close to - Good cross-functional...
-
Junior Accountant
hace 3 semanas
Panamá, Panamá Touch Support A tiempo completoTouch Support is a multinational Business Process Optimization company based in the United States. Since 2003, we have grown to over 250 employees and expanded to several offices in Europe. We are rapidly expanding our Accounting team to work with our clients, and we are looking for several individuals who want to start or excel in their careers in finance...
-
Junior DevOps Engineer/it Support
hace 4 semanas
Panamá, Panamá FullStack Labs A tiempo completoFullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and...
-
Junior DevOps Engineer/it Support
hace 20 horas
Panamá, Panamá FullStack Labs A tiempo completoFullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and...
-
Payments Corporate Sales
hace 20 horas
Panamá, Panamá JPMorganChase A tiempo completo**JOB DESCRIPTION** As a Payments Sales Senior Associate i you will be responsible for supporting Central America and Caribbean Corporations with sales efforts on key clients and the day-to-day relationship support of clients in the segment. This includes supporting proactive client engagement, collaboration with multiple internal partners, and development...
-
Technical Support Engineer
hace 1 semana
Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completoOverview: One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT...