Empleos actuales relacionados con Customer Support Representative - Panama City - Pole Star Global
-
Customer Support Agent
hace 4 meses
Panama Management Support Group A tiempo completoManagement Support Group is a Panamanian business that provides back office and customer service support to renowned American companies that specialize in the area of health insurance. We are currently looking for career-minded individuals, who are eager to start or continue their careers in a professional office environment. This position includes...
-
Customer Service Representative
hace 4 meses
Panama Go2 A tiempo completo**Title: Customer Service Representative** We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with...
-
Customer Support Representative
hace 4 meses
Panama Pole Star Global A tiempo completo**About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant...
-
Customer Support Representative
hace 4 meses
Panama Pole Star Global A tiempo completo**This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)** **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation -...
-
Customer Support Representative
hace 4 meses
Panama Pole Star Global A tiempo completo**This is a shift based role in which 50% of your time will be spent working nights.** **The current shift pattern**: 3 weeks of daytime working followed by 3 weeks of nighttime working on rotation. This will be on a 3 days on and 3 days off basis. **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and...
-
Customer Service Representative
hace 3 meses
Panama Sofvio A tiempo completoWe are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
-
Customer Service Representative
hace 3 meses
Panama Independent Recruiter A tiempo completoWe are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer Service Representative
hace 4 meses
Panama Family Dollar A tiempo completoTweet Family Dollar CUSTOMER SERVICE REPRESENTATIVE 31870 W M 86 Colon Michigan Job Description Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional...
-
Customer Service Representative
hace 3 meses
Panama Family Dollar A tiempo completoFamily Dollar CUSTOMER SERVICE REPRESENTATIVE 31870 W M 86 Colon Michigan Job Description Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional...
-
Customer Service Representative
hace 4 meses
Panama Family Dollar A tiempo completoFamily Dollar CUSTOMER SERVICE REPRESENTATIVE 31870 W M 86 Colon Michigan Job Description Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional...
-
Customer Service Representative
hace 4 meses
Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completoWe are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we’d love...
-
Customer Service Representative
hace 4 meses
Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completoWe are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we’d love...
-
Customer Service Representative
hace 4 meses
Panama Tetra Pak A tiempo completo**What you will doAs a Customer Service Representative you will**: Monitor order fulfillment of packaging material and additional material. Manage all steps of Order Fulfillment Packaging Material operations: management, design, administration, invoicing, claim administration, logistics. Create synergy with internal functions like planning, logistics,...
-
Customer Service Representative
hace 3 meses
Panama Alcon A tiempo completoAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Customer Success Associate
hace 1 mes
Panama City Sagan A tiempo completoJob Title: Customer Success AssociateLocation: Remote (EST Timezone)Work Schedule: Monday - Friday: This is a rotating shift schedule within our open hours of operation, which are between 9:00 AM - 9:00 PM EST. Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
-
Customer Support Agent
hace 4 meses
Panama Capital Recruit A tiempo completo**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team...
-
Customer Service Representative
hace 4 meses
Panama Ventura Tec A tiempo completoOur client is a well-established fashion company based in NY with decades of experience in the industry. They have earned a strong reputation for creating empowering and inspiring fashion that resonates with customers. **Requirement** - Minimum of 3 years of experience as a Customer Service Representative. - Proficient in Sales Order (SO) entry and update,...
-
Portuguese Customer Support Agent
hace 5 meses
Panama Brainrocket A tiempo completoDue to the growing demand within our operational activity, we are currently looking for Customer Support Agent to join, on a full-time basis, our Lacias Panama Team. **Requirements**: - Excellent written and verbal Portuguese and English skills - Experience working with customer support - Analytical skills - Ability to work in multitasking...
-
Customer Service
hace 4 meses
Panama Global Resort Options A tiempo completo**Job Title**: Customer Service Representative Working Hours: Monday to Friday9:00 am - 5:00 pmJob Requirements: -6 months to 1 year of customer service experience-Fluent in both English and Spanish-Proficient in navigating Apple product systems-Ability to build and maintain strong customer relationshipsResponsibilities: As a Customer Service Representative...
-
Sales Representative
hace 4 meses
Panama Abbott Laboratories A tiempo completoSales Representative in Nutrition Business, this position is based in Panama City, Panama. **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work...
Customer Support Representative
hace 3 meses
IMPORTANT INFORMATION - PLEASE READ:
This role will be a shift based role, where you will work in shifts rotated from Night shift to Day Shift to Swing Shift.
The current shift pattern:
* 6 Days on, 2 Days off.
*The shifts will be rotated from 'Night Shift' to 'Swing Shift' to 'Day Shift', separated by the 2 days off.
*The Day shift is at 8 hrs working, with 1 hour break.
*The Swing Shifts & Night Shifts are at 7 hrs working, with 1 hour break.
We are based in the City of Knowledge here in Panama - you will be required to be on-site for the daytime shift so must be commutable.
-------------------------------------------------------
About Pole Star:
As the leader in maritime intelligence, Pole Star Global empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation.
We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages. Quality at Pole Star is at the heart of everything we do. We are a team of motivated and driven quality professionals and work with diverse programmes for Shipping businesses, Financial Markets and Governments.
The Opportunity:
We are looking for a Customer Support Representative to join our Panama based Customer Support Team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star Global products and giving assistance on all variety of queries as required. The role also includes the responsibility of ensuring customer’s satisfaction by liaising closely with the sales, finance, product and development teams to create a first-class customer experience.
Our services cover a broad and dynamic industry with exposures to maritime trade and we would be very interested in applicants with previous maritime, banking, trade and supply chain related customer services experience to apply.
Responsibilities:
Respond to customer issues
- Provide the first point of contact for all incoming queries from customers and distributors.
- Receive and respond to incoming emails, phone and live chat queries in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.
- Follow up with customers/distributors to ensure support issues have been resolved effectively.
Proactively engage customers
- Provide training and support for new customers and subsequently identify ongoing training needs for existing customers and distributors on new products and product enhancements.
- Maintain regular contact with customers and distributors to build strong working relationships.
Contribute to Customer Support team and other teams
- Follow business processes and use company mandated systems and records (eg Salesforce).
- Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.
- Work as part of Key Account teams (Sales, Finance and Technical Support).
- Look out for sales opportunities and ensure they are communicated to the Sales Team.
- Contribute to new product development and implementation.
- Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required.
Requirements
- At least 2 years’ experience in a customer facing role
- Fluency in English and Spanish or French
- Exceptional attention to detail
- Excellent communication skills, both spoken and written - for many of our customers, English is not their first language
- An exceptional telephone manner, including excellent listening skills
- Strong PC skills and proficiency in all MS Office software
- Enthusiasm for Technology
- Customer support experience working within a SaaS, technology and/or finance related environment would be an advantage.
- We will also insist that you can have fun in our family-oriented environment while delivering on our vision to delight the customer
We are looking for an individual who is:
- Open-minded, flexible, creative, energetic and enthusiastic.
- Able to keep calm under pressure
- Ready to take responsibility and use initiative
- A team player
- Willing to learn and develop within the role
- Hungry for process improvement and innovation
Benefits
Benefits:
- Starting salary of approximately $18k USD (hourly based)
- Working with a dynamic & innovative global team
- Private Health Insurance
- Life Assurance -x 3 times of basic salary & EAP programme
- Private pension scheme.
