Senior Salesforce Platform Administrator

hace 5 meses


Panama City EF Education First A tiempo completo
EF Tours helps students gain new perspectives and build skills for the future through experiential learning. As an accredited institution, we partner with educators across the world to create global education programs that blend classroom, digital, and experiential learning for students. The Senior Salesforce Platform Administrator will be responsible for the overall administration, configuration, and maintenance of our Salesforce platform. This role involves managing the user base, access rights, profiles, objects, and ensuring the platform operates efficiently to meet business needs. What you will do: User Management, ensuring appropriate access levels and security settings. Develop and maintain user profiles, roles, and permission sets to ensure data security and compliance. Customize and configure Salesforce objects, fields, page layouts, and record types to support business processes. Perform data imports, exports, and updates using tools like Data Loader. Ensure data integrity and cleanliness. Manage and configure Salesforce settings, including workflows, process builder, validation rules, and custom objects. Provide end-user support and training to ensure effective use of the Salesforce platform. Troubleshoot and resolve issues as they arise. Create and maintain reports and dashboards to provide insights and support decision-making. Oversee integrations with other systems and third-party applications. Maintain comprehensive documentation of system configurations, processes, and procedures. Stay updated with Salesforce releases and best practices. Propose and implement improvements to optimize the platform. Who you are: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience as a Salesforce Administrator. Salesforce Administrator Certification (ADM 201) required. Advanced certifications (e.g., Advanced Administrator, Platform App Builder) are a plus. Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience. Proficiency in user management, security settings, and data management. Experience with Salesforce configuration tools (e.g., Flow, Data Loader). Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders Fluency in English Why you'll love working with us: People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA. We also offer: Flexible Hybrid Work model Time off includes 22 annual leave days & 13 public holidays Private health insurance 3 months after joining  Opportunity to participate in experiential travel by tenure after being at EF for 1 year. This is a part of our Staff Travel Experience Program (STEP) as an added benefit and perk for our EF Educational Tours staff.

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