Supervisor, Customer Information Research

hace 2 semanas

Panama Grainger A tiempo completo

Work Location Type: Hybrid  

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

PRIMARY FUNCTION

The Supervisor of Customer Information Research will lead a team of Researchers and Quality Specialists to complete standardized research processes and differentiate Grainger’s understanding of our customers. Supported by Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders, this role will foster a culture of continuous improvement that embraces problem-solving and waste elimination. By making actionable customer information available, we help Grainger market, sell, and deliver the best products and solutions that meet the needs of our customers.

MAIN DUTIES AND RESPONSIBILITIES

Supervises a team that actively curates and supplements customer information for all of Grainger, primarily through online research. Uses metrics and data to prioritize task loading and allocates talent to balance the need to complete work today with the need to build new capabilities for the future. Understands the US MRO market – what customers exist in which industries, and how attractive they are to Grainger. Leads the team to define new ways of working and incentivizes direct reports to improve the quality of our work while increasing operational efficiency. Teaches the team to actively identify opportunities to eliminate process waste, aggregate tasks, optimize activities, and automate steps. Contributes to analysis – helping Grainger get to know our customers and how we can fulfill their MRO needs. Presents and shares work with peers. Collaborates with Process Engineers and Technology Developers to transform the way that the Customer Information Research team completes their work. Creates a culture of continuous improvement that is based on standard work and embraces the cycle of problem identification, problem-solving, and process control.

EDUCATION & EXPERIENCE

Bachelor’s Degree required 3-5 years post-undergraduate experience Intense curiosity about Grainger’s customers and business – the MRO market must be a genuine source of interest for a candidate to thrive in the role Uses data to prioritize activities, sequence tasks, and allocate the appropriate number of resources to the work team tackles Critical thinking and listening skills to holistically understand what we must accomplish, drive consensus, and create a compelling vision for the future Can use informal leadership to influence decision-makers within the Customer Information team and across the Grainger organization Advanced computer skills with proficiency using the Microsoft Office suite Desire to develop additional technical and quantitative skills Clear written and visual communication Bilingual (English/Spanish- read, write, speak) Thorough, thoughtful online research

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

  • Supervisor, Customer Information Research

    hace 2 semanas

    Panama Grainger Businesses A tiempo completo

     Work Location Type: Hybrid  As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re...

  • Research - Executive

    hace 6 meses

    Panama Mercaplan A tiempo completo

    **Requirements**: - Careers related to marketing research, international business, sociology, psychology or careers related to market research. Three years of experience in managing brands, clients, monitoring of market research projects with a qualitative and quantitative approach. Focused on brand health sales and consulting. Advanced English is essential....

  • Research Assistant

    hace 6 meses

    Panama Mercaplan A tiempo completo

    **Requirements**: Bachelor´s degree in Marketing, International Business, Sociology, Psychology or careers related to market research. One year of work experience in brand management and customer follow-up, ensuring project execution and brand health. Focus on sales and closing deals. Advanced English is essential. Ability to manage projects at a...

  • Quality Analyst

    hace 5 meses

    Panama Grainger Panama Services A tiempo completo

    The Customer Information QA Analyst will be responsible for the auditing, monitoring, and offering suggestions to improve overall efficiency of the team’s research processes. Supported by Researchers, Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders, this role will foster a culture of continuous improvement that...

  • Research Assistant

    hace 5 meses

    Panama Mercaplan A tiempo completo

    **Descripción de la Plaza Requirements**: Bachelor´s degree in Marketing, International Business, Sociology, Psychology or careers related to market research.One year of work experience in brand management and customer follow-up, ensuring project execution and brand health.Focus on sales and closing deals.Advanced English is essential.Ability to manage...

  • Consumer Research

    hace 5 meses

    Panama GRUPO STT A tiempo completo

    **Responsibility 1 - Product consumer research**: Conduct user research on consumer products or solutions, aim at improving product competitiveness and user reputation, and provide decision-making inputs for product portfolio planning, product experience improvement, and product marketing perception. Responsibility 2 - Research on people and trends: Describe...

  • Research Design Assistant

    hace 6 meses

    Panama Mercaplan A tiempo completo

    **Requirements**: Graduated from careers related to market research, marketing, anthropology, statistics, sociology, psychology. Advanced English is essential. Minimum experience of one year generating results reports, data management, preparation and interpretation of results for qualitative and quantitative studies. Possess strong computer skills,...

  • Consumer Research

    hace 5 meses

    Panama GRUPO STT A tiempo completo

    **Responsibility 1 - Product consumer research**: Conduct user research on consumer products or solutions, aim at improving product competitiveness and user reputation, and provide decision-making inputs for product portfolio planning, product experience improvement, and product marketing perception. Responsibility 2 - Research on people and trends: Describe...

  • Vaccine and Information Specialist

    hace 6 meses

    Panama Cinfo A tiempo completo

    How can you make a difference?Currently across Eastern and Southern Africa (ESA) young people are facing unprecedented times around learning and employment, with the rapidly changing nature of technologies, migration, labour markets, the environment, political contexts and the aftermath of the COVID-19 pandemic. Key stakeholders are increasingly exploring...

  • Customer Service Agent

    hace 7 meses

    Panama Center Source A tiempo completo

    Center Source is the world's first Business Process Outsourcing (BPO) firm, specializing in Crypto payment support. As a Customer Service associate you will be able to solve customer questions and complaints by acting as the trusted advisor; you will be the voice of the customer. Through calls you will need to record all our customers' interactions and...

  • Supply Chain Customer Screening Analyst

    hace 6 meses

    Panama Philips A tiempo completo

    **Job Title**: Supply Chain Customer Screening Analyst - Ciudad de Panama The SCM Customer Screening Analyst will work closely with the masterdata team, order processors, sales team and customers to do the due diligence (screening) of Health System customers for United States. **Your role**: - Screening of existing and new customers. Guarantee that all...

  • Director of The Institute for Scientific Research

    hace 5 meses

    Panama Indicasat Aip A tiempo completo

    Vacancy for Director of the Institute for Scientific Research and High Technology Services - AIP (INDICASAT-AIP) RECITALS: The INSTITUTE FOR SCIENTIFIC RESEARCH AND HIGH TECHNOLOGY SERVICES AIP (INDICASAT AIP), is a public interest and non profit association with legal status recognized in accordance with Resolution PJ No. 394-195 of 6 July 2007 of the...

  • Influencer Research Outreach Va Pa

    hace 5 meses

    Panama Premier Media A tiempo completo

    Hello, Influencer Research Outreach VAs! My name is Tomer Hen, and I am a serial entrepreneur with over 15 years of experience in the Digital Marketing industry. During this time, I've spearheaded notable campaigns with leading brands, including MasterCard, Amazon, and Audible among bootstrapped E-Commerce brands. Our company owns a few food & supplement...

  • Especialista en Transport

    hace 5 meses

    Panama City Access Information Management A tiempo completo

    FUNCIONES PRINCIPALES Responsable de la conducción segura y eficiente. Proporcionar una entrega y recolección eficaz, oportuna de los materiales del cliente de acuerdo con la política de la empresa y los requisitos del cliente. Responsable de la carga, descarga de material y medios según sea necesario, tanto en las ubicaciones de la...

  • Customer Service Supervisor

    hace 6 meses

    Panama Siuma Talent A tiempo completo

    **Objetivo**: diseñar, administrar y monitorear las actividades de gestión de Customer Service, involucradas con la gestión operativa del Producto Marítimo, tanto en Importaciones como Exportaciones, al tiempo que desarrolla a su equipo directo para el logro de los objetivos del departamento. Funciones Planificar, administrar y controlar todos los...

  • Customer Service Supervisor

    hace 6 meses

    Panama Siuma Talent A tiempo completo

    **Objetivo**: diseñar, administrar y monitorear las actividades de gestión de Customer Service, involucradas con la gestión operativa del Producto Marítimo, tanto en Importaciones como Exportaciones, al tiempo que desarrolla a su equipo directo para el logro de los objetivos del departamento. Funciones Planificar, administrar y controlar todos los...

  • Supervisor de Customer Services

    hace 5 meses

    Panama Multimodal Logistic Corp A tiempo completo

    **ACERCA DE LA VACANTE Funciones del Puesto Necesitamos**: Supervisor de Importación y Exportación, Costumer Services, Compromiso, Buena Actitud, Proactivo, Liderazgo, Responsable. **Responsabilidades**: Coordinación de embarques Importación y Exportación Aereo, Marítimo y Terrestre. Comunicación con agentes en Origen Comunicación con...

  • Supervisor de Despachos- Panamá

    hace 5 meses

    Panama Skechers A tiempo completo

    Company Description**Job Description**: Buscamos SUPERVISOR DE DESPACHOS para nuestro Centro de Distribución de Panamá. Deberá administrar la coordinación de entrega de productos y realizar seguimiento a los despachos asi como también supervisar tiempos de entrega y efectuar control físico de las unidades de inventario. Le reportarán directamente...

  • Supervisor de Despachos- Panamá

    hace 5 meses

    Panama Skechers A tiempo completo

    Job Description Buscamos SUPERVISOR DE DESPACHOS para nuestro Centro de Distribución de Panamá. Deberá administrar la coordinación de entrega de productos y realizar seguimiento a los despachos asi como también supervisar tiempos de entrega y efectuar control físico de las unidades de inventario. Le reportarán directamente cuatro Team Leaders,...

  • Customer Project Manager

    hace 5 meses

    Panama Philips A tiempo completo

    **Job Title**: Customer Project Manager **Customer Project Manager** Accompany the Business Partner (distributor) project management activities to ensure a successful medical equipment project in terms of costs, quality and time, to pursue best customer experience through operational excellence. **Your role**: - Work with the Business Partner Project...