Workforce Management Manager

hace 2 semanas

Panamá, Panamá, Panamá Sedgwick A tiempo completo

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.


A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.

Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Most Loved Workplace

Forbes Best-in-State Employer

Workforce Management Manager

  • PRIMARY PURPOSE: To initiate and implement enhanced workforce management practices for the organization; to optimize resource performance across operations utilizing automated workforce tools; and to ensure organizational performance requirements and client specific service level commitments are met.
  • ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Develops and maintains organizational and site level long term forecasts and workforce budgets; initiates staffing and scheduling modifications in response to changing business needs and client profiles.
  • Identifies technology needs related to areas of responsibility; initiates and implements industry leading technology and process improvement projects.
  • Develops and maintains reporting resources required for marketing, pricing, analytical and daily operational purposes.
  • Ensures Service Center service level and other supported service operations achieve required service level and overall performance metrics through utilization of effective recruiting and staffing processes.
  • Develops, communicates and continuously assesses position requirements for direct reports; coach colleagues to improve individual and team performance against established metrics.
  • Proactively identifies opportunities to enhance scheduling efficiency and increase colleague effectiveness.
  • Communicates with upper management regarding long
- and short-term forecasts, impact of procedural and process changes, and other staffing and operational effectiveness issues.

  • Initiates and implements enhanced workforce management practices for the organization including direction of multisite Service Center workforce management functions, scheduling administration, and providing support, direction and development of direct reports.
  • Works effectively within a teambased environment and maintains good internal and external client relationships.
  • Ensures organizational alignment through cooperative development of individual and departmental objectives with operations management team; provides individual and organizational feedback on performance at minimum sixmonth intervals.
  • ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.
  • SUPERVISORY RESPONSIBILITIES
  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Provides support, guidance, leadership and motivation to promote maximum performance.
  • QUALIFICATIONS
  • Education & Licensing
  • Bachelor's degree from an accredited college or university strongly preferred.
  • Experience
  • Eight (8) years of related experience equivalent combination of experience and education required to include four (4) years of inbound call center, workforce management, supervisory, or customer service management experience.
  • Skills & Knowledge
  • Knowledge of automated workforce management tools (preferably Blue Pumpkin/Witness Systems) in a multisite environment
  • Excellent knowledge of multichannel service center processes and procedures
  • Strong oral and written communication skills, including reporting and presentation skills
  • PC literate, including Microsoft Office products.
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Exceptional organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to manage multiple projects and set priorities.
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies
  • WORK ENVIRONMENT
  • When applicable and appropriate, consideration will be given to reasonable accommodations.
  • Mental: Clear and conceptual thinking ability; excellent judgment, analysis, and discretion; ability to handle workrelated stress; ability to handle mu

  • Hotel Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Panama Pacheca A tiempo completo

    We are looking for an experienced Hotel Manager to oversee the daily operations of the hotel. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. Proven experience as Hotel Manager or relevant role Fluency in English; knowledge of other languages is a plus Understanding of...

  • Frontline Capabilities Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Novo Nordisk AS A tiempo completo

    Are you passionate about developing and enhancing the capabilities of an organization, preparing it for the future? Are you an expert in training and development, driven to foster transformative learning experiences? Join our team at Novo Nordisk and lead the way in crafting educational programs that prepare our workforce for the challenges of tomorrow. We...

  • Performance Management Manager, Cca

    hace 2 semanas

    Panamá, Panamá, Panamá Diageo A tiempo completo

    Description: About usFrom Arthur Guinness to Johnnie Walker, our business was founded on people of great character, and in 250 years, nothing's changed. We're the world's leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role.It's why we trust them with our legacy. And it's why...

  • Performance Management Manager, Cca

    hace 2 semanas

    Panamá, Panamá, Panamá Diageo A tiempo completo

    Job Description:About usFrom Arthur Guinness to Johnnie Walker, our business was founded on people of great character, and in 250 years, nothing's changed. We're the world's leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy. And it's...

  • Bpo - Operations Manager

    hace 2 semanas

    Panamá, Panamá, Panamá SGF Global A tiempo completo

    Call Center Operations ManagerAs Caller Center Operations Manager, you will directly oversee call center daily operations. You will support the development and implementation of best cell center methods and procedures. Call center operations manager is also responsible for developing new processes or systems to improve efficiency, quality control, or other...

  • Revenue Management Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Search Panamá A tiempo completo

    Responsibilities: Support Revenue Management realization to/from Panamá Support the Panamá directors with professional counselor to drive current Revenue Management strategy Support & develop the Panamá director presentations Years/Experience: 5 years: RM, Commercial, Financial & Analytics experience Scholarship: Graduate, English level: Advanced Strong...

  • Revenue Management Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Heineken A tiempo completo

    Qualifications: University degree. 5 years of experience in Revenue Management, Commercial, Financial & Analytics experience. English business level.Role description: Ensure the timely and effective execution of the S&OP Panama forecast process. Align and communicate the Revenue Management strategy to all staff members. Drive the Revenue Management agenda to...

  • Frontline Capabilities Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Novo Nordisk A tiempo completo

    The position As Frontline Capabilities Manager at Novo Nordisk, you will: Define, design, and execute a robust Affiliate Capability Plan that aligns with Novo Nordisk's strategy, emphasizing both technical and behavioral skills enhancement across the organization. Generate capabilities for the future by identifying emerging trends and technologies that can...

  • Global Procurement Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Nestle A tiempo completo

    Position Snapshot Location: Panama City, Panama Company: Nestrade Procurement Division ActRate:Full-Time Act. Rate 100 % Type of contract: PermanentWhat we offer at Nestlé: Flexible work policies in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you Genuine opportunities...

  • Supply Chain Management

    hace 2 semanas

    Panamá, Panamá, Panamá Philips A tiempo completo

    Job Title: Supply Chain Management (SCM) Project Manager - Ciudad de PanamaThe SCM Project Manager will work closely to the head of the area supporting all the demands for projects in the various Supply Chain areas. This person will be responsible to control and manage projects.Your role: Project management of the SCM demands related to the teams based in...

  • Revenue Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Hyatt Regency Panama City A tiempo completo

    SummaryThe Revenue Manager provides revenue accounting leadership and business best practices to the hotel. The Revenue Manager has responsibility for all technical accounting aspects of hotel's revenue streams. This role will provide key leadership surrounding the hotel's revenue recognition policies and will regularly interface with the sales, operations...

  • Frontline Capabilities Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Novo Nordisk A tiempo completo

    Are you passionate about developing and enhancing the capabilities of an organization, preparing it for the future? Are you an expert in training and development, driven to foster transformative learning experiences?Join our team at Novo Nordisk and lead the way in crafting educational programs that prepare our workforce for the challenges of tomorrow.We are...

  • Global Wealth Management Intern

    hace 2 semanas

    Panamá, Panamá, Panamá UBS A tiempo completo

    Panama Business management, administration and support Global Wealth ManagementJob Reference #BRCity Panama CityJob Type Full TimeYour role Are you a motivated selfstarted? Can you take an assignment and run with it? We are looking for an intern to:works in a specific business area as a contributing member of a team- will be helping in the day to day...

  • Project Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Simera A tiempo completo

    The Project Manager will work closely with other members of the team, clients, and other stakeholders to ensure that projects are completed efficiently and effectively.Key ResponsibilitiesDevelop project plans, including timelines, budgets, and resource allocationManage resources, including personnel and equipment, to ensure that projects are completed on...

  • Commissioning Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Commissioning Coaching Consulting, Inc. A tiempo completo

    Company Description Our company is deeply involved in all aspects of the commissioning of industrial plants.Because of our extensive network, we get inquiries to fill Commissioning Manager positions from different clients from different industries from all around the world.By adding your Commissioning Manager CV into our database, you will get the chance to...

  • Medical Manager

    hace 2 semanas

    Panamá, Panamá, Panamá GSK A tiempo completo

    Site Name: Panama - Panama's Capital - Ciudad de PanamaPosted Date: Mar To function in each Local Operating Company (LOC) as medical expert and medical contact externally and as strategic business partner for internal stakeholders to achieve short, mid and long term business objectives. To Lead the development and implementation of the Medical Plans (MP) in...

  • Account Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Prodapt A tiempo completo

    Requirements: relationship management Financial management IT knowledge Job Description: Junior Account manager to help with customer management in Latin America. Financial tracking, document production, client engagement and sales across the entire customer landscape. Will need to be able to deal with Procurement, finance, Internal HR, Internal delivery and...

  • Home Health Hospice Clinical Manager

    hace 2 semanas

    Panamá, Panamá, Panamá United Church Homes And Services A tiempo completo

    Home Health & Hospice Clinical ManagerAttention all Home Health and Hospice Clinical Managers You Your new Journey awaits Come share our passion, mission and vision tor extraordinary community based services around the Hampton Roads. Lake Price Woods at Home is a non-profit organization that prides themselves on serving the community at every age.The...

  • Go to Market Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Samsung Electronics A tiempo completo

    Position SummaryWhy work at Samsung?Role and ResponsibilitiesPosition Go to Market ManagerRole & Responsibilities Design and manage the Retail strategy for the region: promotions and campaigns, beside POS communication. Manage the establishment of the product/service launch calendar by analyzing inventories, flooring, new and stablished channels. Manage...

  • Senior Programme Management Assistant

    hace 2 semanas

    Panamá, Panamá, Panamá United Nations A tiempo completo

    The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. Its mandate is to...